Professional Development
Corporate Education, Contract Training & Consulting
Programs and services for employers interested in improving skills
in all levels of the organization including strengthening leadership
teams, updating processes, and upgrading technology with the goal to
overall increase competitiveness.
The following represent some of the workshops and programs that
the Center proposes.
Train-the-Trainer Clinic
Move to the Next Level of Professional Growth
This highly interactive clinic provides participants with the knowledge
and skills to become effective professional trainers. Theory, knowledge,
and practical skills are provided to individuals seeking to polish their
current skills or make a career change. The clinic was initially developed
in partnership with the American Society for Training and Development
(Eastern Pennsylvania and Reading Area Training Organization).
Public Speaking for Professionals
A course designed for business and other professional people who are
interested in improving their informal and formal speaking skills. Basic
public speaking techniques will be covered, with special attention given
to the immediate needs of the students. Writing, organizing, and delivering
speeches will comprise most of the course, but other elements, such
as working in small groups and improving one-on-one communication (listening
and nonverbal) can be covered as well depending on the needs of the
organization.
Management of Aggressive Behavior (MOAB™)
MOAB™ is an in-depth training program that teaches individuals how to
recognize, reduce, and manage violent and aggressive behavior using
non-aggressive verbal responses. This workshop is primarily designed
for business owners, bank, insurance or retail managers or anyone who
deals with the public on a regular basis.
Supervise & Thrive!
This offering consists of a series of workshops custom-designed to help
supervisors bring out the best in their staff to achieve synergy and
success. Supervisors learn how to create a workplace where motivation
and productivity thrive. Supervisors gain a working knowledge of key
aspects of leadership and how to develop and sustain a high performing,
engaged team committed to corporate goals.
The importance of having a clear understanding of the corporate mission/vision
is stressed along with other skills such as effective communication,
teambuilding, staff motivation, and conflict management. The value of
the internal and external customer and what “kills” customer service
is also addressed. Supervisors also learn practical techniques to help
them maximize their time to focus on the company’s highest priorities.
Developing Your Communication Skills and Workplace Relationships
The two keys to maintaining great relationships in the workplace are
effective communication and respect. This workshop helps you to understand
communication and personality style differences. You will learn how
to work and communicate with others regardless of their generation,
gender, or style. Style assessments and interactive activities make
this a valuable and fun workshop.
Business Writing: Powerful Techniques for the Professional
Streamline your writing process and make every document easy to read
and understand. Letters, reports, and proposals must be well-organized
and flow smoothly from one point to the next. This workshop will provide
valuable techniques for getting started, getting to the point, and connecting
with your readers.
Spanish Language Skills for Supervisors
The thrust of the training is to help the participants develop conversation
skills needed in order to effectively communicate in a Spanish-speaking
environment.
