Kutztown University of Pennsylvania

State System of Higher Education

PERFORMANCE OUTCOMES PLAN

Fiscal Years 2000-2001 through 2002-2003

Submitted by

David E. McFarland

President

Kutztown University of Pennsylvania

September 6, 2000

Approved

Board of Governors

October 12, 2000

PERFORMANCE OUTCOMES PLAN

TABLE OF CONTENTS

EXECUTIVE SUMMARY 1

SECTION I PERFORMANCE PLAN 3

Part A – Organizational Focus....... 4

Vision/Mission....... 5

Strategic Planning...... 6

Goals and Priorities...... 9

Kutztown University Strategic Goals........... 12

State System Strategic Goals........... 27

Quality Assessments..... 31

System Association 32

Part B – Revenue Enhancement and Resources Allocation Plans

Revenue Enhancement..... 34

Resources Management..... 46

Program Prioritization and Outsourcing........... 46

Academic Alliances........... 47

Human Resources........... 49

Operating Supplies and Services........... 53

Continuous Improvement........... 54

Capital Equipment, Facilities, and Transfers........... 55

SECTION II OUTCOMES PLANS.... 61

Part A – Quantitative Outcomes

Performance Indicators. 62

Budget Projections 68

Part B – Other Qualitative and Quantitative Outcomes

Assessment of Learning Outcomes 70

Accreditation Reviews.... 72

Survey and Study Results..... 73

Performance and Financial Audits..... 75

SECTION III OFFICE OF THE CHANCELLOR SERVICE, ADVOCACY,

AND ACCOUNTABILITY..... 78

APPENDICES............... 79

Appendix A - Program Prioritization Process..... 80

Appendix B – Prioritization Executive Summaries 91

Appendix C - Diversity Goals and Action Plan... 110

Appendix D – Accountability Template. 117

EXECUTIVE SUMMARY

The Kutztown University Performance and Outcome Plan is a comprehensive document that looks at the processes in place and the programs in development that will direct the University toward achieving the State System’s and the campus community’s strategic goals.

Kutztown University’s unique strategic planning process and program/services prioritization process has laid a firm foundation for change acceptance that will greatly facilitate significant success.

The current strategic planning process has been evolving over the past eight years and has seen three strategic planning congresses set aggressive agendas for the University to complete. Both the 1992 and 1995 agendas were completed in less time that the allotted five years. The 1999 agenda is being pursued with equal vigor and is aligned with the state system goals. From the agenda of goals and priorities that were established during the 1999 congress, six strategic initiatives were developed.

· Maximize the Effective Use of Information Technology (System goal 1-1, 1-6)

· Increase Agility, Access, Learning and Retention (System goal 2-1, 2-2, 3-2, 3-3, 3-4, 3-5)

· Increase University Visibility Through Marketing (System goal 2-1, 2-3, 2-5, 2-6, 3-2, 3-3, 3-4, 3-5)

· Develop Streamlined and Market Driven Curricular Process (System goal 1-3, 1-4, 2-1, 2-2, 2-3, 2-5, 2-6, 3-2, 3-3, 3-4, 3-5)

· Streamline University Policies and Procedures (System goal 1-1, 1-3, 1-6, 2-1, 2-5)