Bursar's Office
Payment FAQ

Listed below please find answers to many frequently asked questions regarding payments. If you don’t find what you are looking for, email us!

 

What address can I send payment to? Can I overnight payment?

Please use the PO Box for mailing payments regular mail, however if you would like to overnight your payment please use the street address listed.

Kutztown University
Bursar’s Office
PO Box 730 or 15200 Kutztown Road
Kutztown, PA 19530
610-683-4133
bursar@kutztown.edu

How can I pay my bill?

You can pay:

  • By mail – check, money order, cashier’s check.
  • By credit card – MasterCard, Amex, or Discover (sorry we do not accept VISA).
    • Credit card payments must be made via MyKU – students can access with their ID and Pin # - questions regarding this Pin # can be directed to the IT Help Center 610-683-1511. See processing fee NOTE.
      • NOTE – ALL credit card charges for tuition, housing and mandatory fees are assessed a 2.65% processing fee – this fee is NOT retained by Kutztown University and is non-refundable.
    • Credit cards CANNOT be accepted over the phone or over the counter in our office, they can only be processed through MyKU - this is for security reasons - we apologize for the inconvenience.
  • By ACH debit (e-check) from your own checking or savings account - You will need your banking information including bank name, location, account number and ABA Routing number.  You will need to know if it is a checking or savings account.  For non-traditional bank accounts, such as money markets, credit lines, and others - we encourage you to check with your banking institution to see how these should be processed.
    • There is no processing fee for this method of payment and it must be done through MyKU only.
    • ALL Returned Deposited Item fees and policies apply.
  • If your account is at the Attorney General's Office for collections OR at General Revenue Corporation for collections - your payments MUST be made directly to them - we can no longer accept those payments in our office.  Thank you!

Do you offer e-check or ACH debits?

Effective 12/22/09 Kutztown University accepts ACH/e-check payments for tuition expenses only.  This is a debit from your checking or savings account.  This can be done online through MyKU, choosing Administrative tab, Tuition and Fees, then choose the ACH option.  We are offering this online payment option at NO FEE to the student or user.  We hope offering another online payment method without a fee is a benefit to our students.  Returned Deposited Item fees and policies apply.

Check with your banking institution if you plan on using a non-traditional account such as a money market account or credit line.  Choosing Savings or Checking incorrectly can cause the payment to be refused and a fee applied to the account.  International banks will not find success with this method at this time.

Credit Card payments - What card type can I use?

Credit cards can be used through MyKU to pay a variety of expenses at Kutztown University.  We do NOT accept credit cards over the phone or in person.

  • MasterCard - 2.65% of amount charged is assessed and is non-refundable (not retained by Kutztown University)
  • American Express - 2.65% of amount charged is assessed and is non-refundable (not retained by Kutztown University)
  • Discover - 2.65% of amount charged is assessed and is non-refundable (not retained by Kutztown University)
  • NO VISA - Visa regulations stipulate that their cardholders cannot be assessed a percentage based fee for using their card.  This is the way our credit card processor gets paid for providing the service, therefore we are unable to accept VISA.

Are there payment plans available?

Sallie Mae is the vendor Kutztown University uses to offer and maintain payment plans.

Plans are semester based and have a non-refundable enrollment fee of $35

  • 5 pay plans – you may sign up with “catch-up” payments
    • Fall plan due dates = May 1, June 1, July 1, Aug. 1 and Sept. 1
    • Spring plan due dates = Oct. 1, Nov. 1, Dec. 1, Jan. 1 and Feb. 1
  • 4 pay plans - you may sign up with "catch-up" payments
    • Fall plan due dates = June 1, July 1, Aug. 1 and Sept. 1
    • Spring plan due dates = Nov. 1, Dec. 1, Jan. 1 and Feb. 1
  • 3 pay plans - for Fall 2011 and Spring 2012 can be seen by clicking the tab to the left that says Payment Plans

 

Employer Deferments - See the tab to the left for up to date information regarding our NEW revised Employer Reimbursement Deferment program!

  • All deferments must be completed by the first week of the term - all incomplete or late requests will not be processed.  The payment will be considered late and the student's account may be restricted.
  • If payment is not received by Jan. 15, 2012 - for Fall 2011 accounts, the account will be restricted until payment is made in full and no future deferments may be offered.

I am expecting aid (loans, grants or scholarships) and I don’t see it online as a courtesy credit towards my bill – what’s wrong?

Contact Financial Aid to discuss what their records show – 610-683-4077 or financialaid@kutztown.edu.

Note some lenders or scholarship providers may not have notified us yet of the impending award. It can take a few weeks for us to reflect an award.

In addition, student receiving Stafford loans MUST complete an online entrance counseling session AND complete a Master Promissory Note (MPN).  Normally a student would only have to do this once if they continue in school without taking time off, HOWEVER, if a student's lender has ceased offering student loans, the student will have to complete a new MPN.  If a student breaks matriculation they may have to complete both as well.  For further information and clarification on what is needed for the loans to be processed and disbursed please contact Financial Aid.

What is a courtesy credit?

All awards are not permanent until funds are actually received and posted (no sooner than Aug. 31st), therefore all we can show you is the credit of what is expected, as a courtesy. The balance due you see online is what would be if the award or awards is (are) received as listed and you make no changes to your registration, housing or meal plan.

What can affect my financial aid?

ANY changes to your schedule MAY impact the aid you have been awarded or even received. If changes are made after the aid has posted – we may be obligated to return a portion of, or all of your aid based on your change. For this reason, we highly encourage any student making changes or withdrawals to check with the Financial Aid office to discuss your aid situation first.

Here are some important telephone numbers that may help answer any other questions

  • Bursar's Office : (610) 683-4133
  • Registrar's Office : (610) 683-4485
  • Financial Aid Office : (610) 683-4077
  • Food Contract Office : (610) 683-1314
  • Health Center : (610) 683-4082


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