How to Access Facilities Services

Our primary contact - The Department Coordinator

Each college and/or department is encouraged to assign a department coordinator to act as the primary liaison with FM. The coordinator processes departmental work requests, initiates requests for routine maintenance, checks status of requested work and coordinates activities such as planned utility outages. This person, after being identified, is trained to use our on-line work request system and given a briefing on how to interface with the Facilities Organization in the most efficient and effective manner. In most departments, the clerical support personnel carry out this important responsibility. However, anyone can be identified as a coordinator and there may be more than one coordinator assigned by a department if they so choose. In addition, each building on campus is assigned a building coordinator who can also help with facility-related issues.

Your primary contact - The Work Control Center (WCC)

The Work Control Center acts as the primary customer service representative and customer single point of contact for all Facilities-related services. The Work Control Center's tasks include:

• Acts as liaison between the customer and appropriate FM personnel for all custodial and maintenance and repair services;
• Assists building occupants in requesting various FM services
• Coordinates and monitors the efficient delivery and quality of FM services
• Aids in identifying unfunded customer proposed project activity versus funded maintenance and repair work; and guides customer through Project Request Form Process
• Monitors customer satisfaction and responds to concerns and issues
• Trains and assists customers in utilizing the on-line computerized work request system
• Acts as initial liaison and contact between customers and Office of Planning and Construction.

To Contact the WCC call 3-1594 or e-mail wcc@kutztown.edu

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