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Counseling & Psychological Services Department
Clerical Assistant Opportunities for a Graduate Student

The Counseling & Psychological Services(CPS) office employs a graduate student to work as a clerical assistant approximately 10 hours per week during the fall and spring semesters.  CPS is a very busy counseling center for students at Kutztown University. Graduate clerical assistant duties will include greeting clients and securing completion of forms, answering the telephone, scheduling appointments, filing, entering data, and helping to maintain the client database. Because CPS utilizes a computerized scheduling program, knowledge of computer operations is helpful.

Please note this is not a graduate assistantship—there is no tuition waiver for course work, nor is there a requirement to carry nine credits per semester. CPS is open during the daytime hours, and needs a reliable graduate student who is able to work (at a minimum) on Mondays, Tuesdays, Thursdays and various Fridays. Additional hours are flexible as needed within the time the center is open. This is a wonderful opportunity for graduate students in human services programs to gain exposure to and experience in the field.

CLERICAL ASSISTANT REQUIREMENTS AND DUTIES

The graduate clerical assistant position in the Counseling & Psychological Services Office requires a graduate student, preferably in the field of counseling/psychology or student affairs counseling, for approximately 10 hours per week. The student will be working with information that is confidential, and will be bound by the ethical codes of confidentiality for members of the profession of counseling psychology. The person in this position will be relating to a variety of people, including KU faculty and staff from CPS and other offices on campus, graduate interns, student clients, parents of students, and people from the community, both in person and on the telephone. In many cases the person in this position will be a visitor’s first contact with CPS, and there may be occasions when a student will come to CPS “in crisis.” There are times when the office is busy, and the position therefore requires a person who is able to prioritize assigned duties and multitask maintaining organization. The person should possess skills in dealing with people and the ability to pay attention to detail. Knowledge of computer operation, both data entry and word processing, is helpful, especially as CPS utilizes a computer scheduling program.

JOB DUTIES FOR THE GRADUATE CLERICAL ASSISTANT

Primary responsibilities are as follows:

  1. Greet visitors to the office. Involves marking attendance on the computer, letting counselors know when clients arrive, scheduling appointments, directing students in crisis to an available counselor, giving students forms for completion appropriate to the type of visit.
  2. Answer telephone. Involves scheduling appointments, taking messages for staff and interns, directing calls to other offices, and answering questions regarding the services available through CPS.
  3. File student folders on a daily basis and pull folders for next day’s schedule. Involves creating folders for new clients, which requires retrieving and printing information from the KU mainframe.
  4. Perform a variety of minor duties, including, but not limited to, delivering items to other offices on campus, hanging posters, mail retrieval and delivery, maintenance of intake and referral binders, data entry of stats and statistics, in addition to all other duties as assigned.

APPLICATION PROCEDURES

Graduate students interested in the position may call Charleen Johnson, our secretary, if you are interested and want more information at 610-683-4072.

Please email your resume, references, clearances, etc. to chjohnso@kutztown.edu.