WHEN SHOULD I CONTACT THE OMBUDSPERSON?

Here at KU, you have choices regarding what resources you can use for assistance with an academic-related problem. Keep in mind that you can always talk to your professor, department chair, academic advisor, academic dean or a staff person in one of the Student Services and Campus Life offices. Many valuable resources are available to you within these departments. If those discussions fail to resolve your problem, then feel free to contact the Ombudsperson.

You Can Contact the Ombudsperson:

• If you are unsure about which rules, policies or procedures apply to your situation.
• If you need someone to help clarify a situation or circumstance affecting you.
• If you feet that a particular University policy or regulation has been applied unfairly or erroneously.
• If you require assistance on an academic matter (for example, request to withdraw, grade appeal, academic misconduct).
• If you require assistance on student matters (for example fees, payments and loans, residences, and housing).
• If you feel that your learning has been adversely affected by the conduct and behavior of a university staff person.
• If you require someone to help facilitate communication between you and member of the administration, faculty and/or staff.
• If you need someone to intervene on your behalf in order to achieve a solution to your problem.