Helpdesk Location and Hours

The ResNet helpdesk is located in Johnson Hall room 15 (ground floor, west wing entrance). ResNet helpdesk staff provide free computer/network support to all resident students. They also provide support for the Beck Hall, Deatrick Hall, Johnson Hall and Rothermel Hall computer labs. The ResNet helpdesk is fully staffed during the Fall and Spring semesters and can be reached from on-campus at x31310. Normal hours of operation are:

Sunday:
4:00pm - 2:00am
Monday:
  8:30am - 2:00am
Tuesday:
  8:30am - 2:00am
Wednesday:
  8:30am - 2:00am
Thursday:
  8:30am - 2:00am
Friday:
  8:30am - 6:00pm
Saturday:
  2:00pm - 6:00pm

Services provided
Click here for details on the types of services offered by the ResNet helpdesk.

Recommended computers
Click here to see recommended computer information.

Computer requirements
Click here to see minimum requirements for any computer connecting to the campus network.

Staff
Click here to see a list of helpdesk staff members.

Contact us
Click here to contact the ResNet helpdesk.

Summer hours

The ResNet helpdesk is closed during the summer, but we do offer limited support to students living on campus during summer sessions. To request help, submit a help request form or call the helpdesk at x31310 and leave a message. Be sure to include

  • your name
  • brief description of the problem
  • phone number
  • best time to reach you

Support is offered M-F from 8am-4pm.

Normal hours
Monday:
8:30am - 2:00am
Tuesday:
8:30am - 2:00am
Wednesday:
8:30am - 2:00am
Thursday:
9:00am - 2:00am
Friday:
8:30am - 6:00pm
Saturday:
2:00pm - 6:00pm
Sunday:
4:00pm - 2:00am

Located in Johnson Hall
Call 610.683.1310

Speakeasy Speed Test

If you need to take your desktop computer to the ResNet helpdesk for repair, you can borrow our ResNet cart to make transportation a snap. Just stop by the helpdesk in Johnson Hall to sign it out.
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