The ResNet helpdesk staff is composed of full-time students who share an affinity for fixing computer problems and helping others. The services the helpdesk provides are free to all on-campus residents of the university. We will help students assess any computer problem and try to resolve all issues within our means. Here are a few examples of the types of issues for which we can provide assistance:

Software issues • Adware/Spyware removal and prevention • Trojan removal • Anti-virus installation • Virus removal/prevention • System updates • System restores     Miscellaneous • Email password changes

Hardware issues • Network interface card installation • Assistance with student-owned peripherals (i.e. printers, scanners, etc.) • Data recovery from damaged media     Network issues • Connectivity problems • Network registration-related problems • Network quarantine-related problems

The ResNet helpdesk provides the following levels of service for students experiencing computer or network problems:

Walk-in service
	Students who want the fastest possible service are welcome to stop by the ResNet helpdesk with their laptop. Many minor issues related to network settings, antivirus updates, Clean Access Agent configuration, etc., can typically be resolved in about 30 minutes.
Drop-off service
	Students who don't want to hang around while their computer gets fixed are welcome to drop off their computer at the ResNet helpdesk. Students who own desktop computers need only supply the CPU -- not the monitor, keyboard, mouse or other peripherals.
House call
	House calls are a great convenience to students. If you need help configuring your computer to connect to the network, or are having a problem with one of your peripherals, you can call the ResNet helpdesk and arrange for someone to come to your room to provide assistance.
Phone support
	Helpdesk staff try to resolve many issues over the phone. If the problem can't be resolved remotely, they may recommend taking your system to the helpdesk or scheduling a house call.

The ResNet helpdesk offers pay-for-service computer support to Kutztown University students residing off-campus. However, we do not offer on-site support for off-campus students. All off-campus support is provided in-house at the ResNet helpdesk.

There are some other limitations to the scope of support that we can provide to off-campus students. For pricing and complete details, please refer to the ResNet Off-Campus Computer Support Program.