Rates, Balances, and Directory

The university switched from a Centrex environment to a PBX in 1984. In 1985 residence hall telephones were added to the PBX. We have over 2500 extensions on campus; 1450 extensions are located in the residence halls.

Voice mail was made available to staff members in 1990 and to students in 1998.  In addition to personal voice mailboxes for staff and students, we have numerous automated attendants set up giving callers various options and bits of information. For example, you can request an application through the admissions office auto-attend, listen to job vacancies through the Career Services auto-attend, listen to the schedule and order tickets through the Cultural Affairs office, and listen to the schedule for the Sharadin Art Gallery exhibits.

• Admissions: (610) 683-4060
• Athletics: (610) 683-4094
• Bursar's Office (610) 683-4133
• Career Services: (610) 683-4067
• Cultural Affairs: (610) 683-4510
• Financial Aid Office (610) 683-4077
• Kutztown University: (610) 683-4000 - after 4pm and weekends
• Student Activities Office: (610) 683-4089

This office reports to the Division of Information Technology, Network Team.

Telephone Services

Responsibility of the telephone service office includes:

All residence hall rooms are equipped with a telephone jack and dial tone. Students must furnish their own telephones. Telephones must be true touch-tone. There is one jack per room, and the students in that room all share the same telephone number.

Students are not able make long distance calls from their rooms.  In order to make a long distance call a prepaid calling card or a commercial credit card needs to be used. If obtaining a commercial credit card, it may NOT be charged against any university telephone numbers. It must be charged against the students' home number.

Frequently asked questions:

Administrators

• How can I reach an operator to check a number?
  • Dial 7 + area code + 555-1212
• There is a message stuck in my voice mail box that I can't get rid of, what do I do? All I hear in my voice mail box is a telephone ringing, how do I get rid of it?
  • The #3 key on your telephone key pad will fast forward a message. Keep pressing the #3 key until you hear "end of message". You will then be able to delete and go on to the next message.
• How do I record an extended absence greeting?
  • Dial into the voice mail system and enter your password. Select "personal options" (#4), then "greetings" (#3), then "extended absence greeting" (#2). Follow the voice prompts and keep your "Quick Reference Guide" handy.
• Can I have "call waiting"?
  • This feature is not available in our telephone system.
• How can I make a personal, long-distance call?
  • You must have a personal calling card
• How do I retrieve messages from off-campus?
  • Dial 610-683-4979. When the auto-attend answers, press the "#" sign and then enter your 5-digit mailbox number.

Students

• How can I reach an operator to check a number?
  • Dial the same as when you want to make a long distance call using the area code +555-1212