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FAQ's for Faculty and Staff


  • Configuring Outlook for Exchange Email at Home

Log into the VPN ( before you begin configuring your profile in Mail.
Go to Control Panel, Mail (32 bit) and Add account under Show Profiles. You can name it your name or Outlook. 
Choose E-mail Account radio button and Fill in information.
Then click Next, it should look for your email address from Server.
When all 3 green check marks appear you can Finish.
Now when you open Outlook it should create your profile.

  • Configuring your Email on your Mobile device

The following instructions are general guidelines; specific instructions will vary by mobile device.

For 3/4G devices, turn off the WiFi on your mobile device if you are on campus because your device will try to connect to BearNet and the set up may not be successful. For other mobile devices (non-3/4G), log onto BearNet and connect to the wireless network. From the Settings menu on your mobile device, select Accounts or Mail/Contact/Calendar Select add Account Select Exchange, Exchange Active Sync or Corporate. Perform the manual set up. For Account Name, enter what you want the account to be called on your mobile device. Enter your full email address and password. The domain is kutztown. The incoming and outgoing server is If asked, the port number is 443 If asked that the Server requires SSL, select okay. If asked about Activation, select okay. If asked that the server be able to remotely control some features on your device, select okay. Any other account options are your choice. When complete, click Save or Done If you want your Exchange contacts and calendar to be sync'd with the mobile device, these features must be activated on your mobile device for the sync to happen.

  • How to Add a Generic Email Account on PC and Mac

Many Departments have Generic Email accounts created to assist with contacting their area. These emails can be checked through the OWA web mail but it is also convenient to have them added to the Email account of the person managing the account.

PC Outlook:

Open Outlook.  Click File/+Add Acct.  Check -E-mail Account.  Your name: what you want account to be called within your email.  Email address: actual email address.  Type password - Retype Password. Next.  It will configure setting, green check marks will come up.  Finish, it should prompt you to restart Outlook for the changes to take effect.  Your Generic email account will be under your main account in Outlook.  Do a test email, send from your account to the newly installed account. 

Mac Outlook:

Open Outlook.  Click Outlook/Preferences/Accounts.  A box will come up, click on the + in the bottom Left of box to add account.  Add account.  Choose Exchange.  Put in Full email address.  Authentication Method - User Name and Password.  User Name = domain\username (domain = Kutztown). Password. Configure Automatically. When complete under Account Description, name the account whatever you want


Open MacMail.  Click Mail/Preferences. Click the + in the bottom Left of box to add account. Add Account. Full Name - what you want the account to be called. Full Email address. Password. Click Continue. Under Account Summary choose Create.

The Global Address Book can be found in Outlook. If you click on the To in a new email it will bring up the search box. Start typing your class prefix and a list of classes starting with that should come up. Find your section and double click on it. It will appear in the To-> line below. Click OK.

The address will appear in your new email with a + in front of it. If you click on the + it will expand the list and you can see all the students the email will be sent to.

  • How to Export Folders to a .pst in Outlook 2013

In Outlook 2013, do the following: 1. Click File, Open & Export, Import/Export  2. Choose Export to a File, then Next  3. Choose Outlook Data File (.PST), then Next  4. Choose the folder you want to export, like the Contacts folder, the Next  5. Browse to a location and name for the new file, Ok  6. Click Finish  7. When asked for a password, leave fields empty and click Ok.  File will be saved in the location you chose.  NOTE: This file cannot be opened by double clicking on it. It must be opened within Outlook as a Data File under the Account Settings.

Outlook (Windows) Click File > Cleanup tools > Mailbox Cleanup > View Mailbox Size (click on the Server Tab to see the folder sizes that are using up quota)

Outlook (Mac) Outlook, Preferences, General > Uncheck Hide On My Computer Folders, close window CTRL-Click on Kutztown (or name of account) > Folder Properties > Storage

MacMail CTRL-Click on Inbox folder > Get Account Info

For Microsoft Outlook: 1. Click the File menu, Options, Mail, Signatures 2. Click New and type in a name for your signature. Click OK. 3. Type your signature information in the large white box. Format it for how you want it to look. Note: Use Shift-Enter to add a new line instead of Enter. This will make sure your signature is single-spaced. 4. In the upper right, choose your signature name for new messages and/or replies and forwards. 5. Click OK, then OK.

For Outlook Web Access: 1. Click the cog wheel then in the upper right corner. 2. Click on View all Outlook settings, Mail/Compose and reply to get to E-mail Signature. 3. Type your signature information. Format it for how you want it to look. Note: Use Shift-Enter to add a new line instead of Enter. This will make sure your signature is single-spaced. 4. Click the Checkbox to include it on your outgoing sent messages. 5. Click Save at the bottom.

  • Spell Check in Web Mail

There is no spell check in the new Web Mail due to web browers now containing spell check. If you use Mozilla Firefox, please make sure you have the latest version. If you use Internet Explorer, make sure you have version 11. For assistance in upgrading, please call the IT Help Center at 610-683-1511.

  • Two Methods of Moving Emails from your inbox to a .PST to archive

Right Click and Move:  Select the email(s) you want to archive to the .pst folder. 1. For a single email, click the message to highlight. 2. For several emails, hold down the CTRL button and click on each email you want to move to one folder (these do not need to be consecutive). 3. For a consecutive section, click on the first email you want to move, scroll down to the last email you want to move and hold the Shift key before you click on the last email and this will highlight a section of emails 4. For the entire list (ex: all sent items), click on the top email in the list, do CTRL A and it will highlight the entire list. Right click on files that are highlighted and click "move". Choose the folder you want to move the emails to and the emails will move to the folder.

Drag and Drop Method:  Click the email(s) you wish to archive and hold the mouse button. Drag the email to the folder you wish to move the email to and release the left mouse button to move the email.

  • Using Commas to Separate Emails in Outlook 2013 

Commas can be used in Outlook to separate email address recipients. To allow this, turn this setting on under Options, Mail. 1. In Outlook, click the File tab then Options. 2. In the Outlook Options click on Mail. 3. Under Send Messages, click the check box for 'Commas can be used to separate multiple message recipients'. 4. Click OK.




Instant Survey (This works in IE version 11 in Compatibility Mode)


Anti-Virus Software for Home Use 



To map the Network drives manually go into File Explorer then click This PC.  Across the top of the window you should see Map Network Drive.  For Department Drive choose the letter of the Drive (generally P is used) and in the Folder path type \\\departments\departmentname or for your personal Z drive \\\users\username. Check Reconnect at logon and Finish.

  • Connecting to Server Drives on a Mac

In Finder, click Go then Connect to Server.  In the server address field, type smb:// and click Connect. Type in username and network password
and click Connect.  Select the folder you want to connect to and click OK.  Campus=Shared Read Only, Departments=Your Department Folder, Users=Your Personal Folder (only accessible by you). The folder will open and a drive icon will appear on your desktop.

  • Adding a Shortcut to your Windows Desktop

Start by viewing your Desktop. Right click your mouse on the Desktop choose New/Shortcut. In the box 'Type the location of the item' you can either paste a URL from the Internet or browse your computer to find the program, file, folder, etc. that you want the shortcut for. Once you have the shortcut you want in the box, click Next. Then type a Name you want for the Shortcut and Finish. You should see the item you chose on your desktop.You can also take a document and copy the item and past a shortcut to the desktop.

  • Hiding or Showing the Ribbon on Office Applications

On a PC in any application in Microsoft Office you can Hide and Show the Ribbon across the top of the page leaving only the Tab names showing.Click on the ^ in the upper right corner of your application to Hide the Ribbon.  Or click on the icon next to the ? in the upper right corner above your name to get options to Auto-hide Ribbon, Show Tabs or Show Tabs and Command. You can also hide the ribbon by double clicking your mouse on any of the tabs then double click again to show. 

On a Mac you will just click one time on the Home Tab and you can also use the ^ option.

  • How to change your desktop background on a Mac

Click on the Apple logo then System Preferences.  In System Preferences click on Desktop & Screen Saver. Under the Desktop tab choose either one of Apple Desktop pictures, Photos or click the + and search your computer for the picture you want. You can either Fill Screen, Fit, Stretch or Center. You can also set the picture to change at intervals or do a slide show in random order.

  • How to change your desktop background on a PC

From your desktop, right click the background. Choose Personalize. Or do a search for Settings and click Personalization.  Select Background. Choose picture from the drop-down, click an image or browse to find the picture you want. Choose a fit for how you want the picture to fit on your desktop.  Close the Settings window.

  • Setting the Mouse up on a Mac to Right Click

First click on the Apple logo on the top left of the screen then select System Preferences from dropdown.  In System Preferences click on Mouse. With the options to choose how to use different sides of the mouse make the right side of the mouse the Secondary Button. When set, to right click you click on the top right hand side of the mouse and it becomes right click. This will do all the functions that Control click does on the Mac. 

  • Setting up a Network Printer on a PC and Mac 

To configure network printers open any internet browser and type to install Printer Logic.  Install the plug-in and it should populate a list of all the network printers you have access to.  Find the printer you want and click on it and install.   

Please note**  Mac: Most recommended browser is Safari.  Once installed, you may have to restart browser (not just open a new window or refresh) to activate. Also have to click "Trust" if prompted when opening up webpage for first time.

  • Setting a Default Printer on PC and Mac

PC: Click on the Start button. Type Devices and Printers in the Search line then choose Devices and Printers.  Right click your mouse on the printer you want to Set as Default Printer. A green check will be on the Default printer.

Mac: Click on the Apple logo on the top left of screen then select System Preferences from dropdown.  In System Preferences click on Printers & Scanners. Make sure the lock is open to make the changes. Click the printer you want as your default printer. Close the Print & Scan window. This printer will now be the default for all your programs.  To select a different printer in a program you are trying to print from choose a different printer from the drop down list in print.


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