FAQs

All students receive a unique KU username (User ID) shortly after applying to the university. Upon acceptance, the username is mailed to the student's home address.

Once you know your username, activate your account by visiting https://app.kutztown.edu/kuam and clicking the New applicant link. This process verifies your identity and lets you set up a password.

The KU username/password combination is used to access all systems: MyKU, email, campus wired and Wi-Fi networks, Desire2Learn, student payroll, lab computers, etc.

The system says the your "User Name and/or Password are invalid."
~ Make sure your password is current, has it been 180 days since the last password reset? Your User Name will always remain the same.
It will not take my new password when I enter it to reset.
~ Make sure your new password meets the requirements for a strong password and it does not contain any part of your name.

The Student Password Self Service allows for:

Password Reset: Log in to reset your password
First-time account setup: Click New Applicant? Set up your account here
Reset your password if you forgot it: Click Student forgotten Password

Note: When setting up your account for the first time or if you forgot your password, you will be asked for the following information: User ID, Name, Student ID, Birthdate, and PIN (you can email this to yourself if you do not know it)

Password Self Service

No, Txt messages, Phone Calls and Hardware Tokens will all work without a smartphone.

If you would like to learn more about hardware tokens, please contact the KU IT Help Center.

2 Step Authentication can be used in any scenario (internal or external) where an additional layer of protection and security against compromised credentials is required. Based on the policy options in the provider we select, KUIT will work to balance security with availability.

Use the Duo Self Service Portal by logging in at https://app.kutztown.edu/2sa.  Under the KU Logo, Select “Add a new device” to add an additional 2 Step Authentication Device or “My Settings & Devices” to manage 2 Step Authentication Devices. You will be required to perform 2 Step Auth to proceed.

Faculty and Staff can enroll now at https://app.kutztown.edu/2sa

Setting up 2 Step Authentication for the first time only takes a 2-3 minutes.

If you have a new phone with the same phone number, you can still use call or text options to get you started.  Use the Duo Self Service Portal by logging in at https://app.kutztown.edu/2sa and select “My Settings & Devices” found under the KU Logo.  After authenticating, select Device Options and Reactivate Duo Mobile App for the phone that needs to be reactivated.

Use the built-in security features on your phone to protect access to your 2^nd factor in case your phone gets lost or stolen.

If you receive a message that your account has been locked, this is due to too many attempts being made and your device may be out of sync. Please wait 10 minutes, then try to resync your device.

To resync your device, try to authenticate with one new passcode on each attempt within a 5 minute period. The first two attempts will generate an "Invalid Passcode". This is expected. On the third attempt you should be successfully authenticated.

If you received an "Incorrect Passcode" or Invalid Passcode" error when trying to authenticate with your Duo Mobile generated passcode or hardware token, your device may be out of sync.

To resync your device, try to authenticate with one new passcode on each attempt within a 5 minute period. The first two attempts will generate an "Invalid Passcode". This is expected. On the third attempt you should be successfully authenticated.

If you have wifi, but no cellular signal, the DUO Mobile App Push Notifications work great. If there is no wifi or cellular signal, using DUO Mobile App Passcodes also works.

Go to the iPhone App Store or the Google Play Store to reinstall the Duo Mobile App.  Follow the How can Faculty and Staff change or add a 2 Step Authentication and use the Call Me or Passcode option to login and set up the Duo Mobile App again.  If you run into problems, contact KU IT Help Center for help getting your phone reenrolled.

If your phone is missing or stolen, contact the KU IT Help Center immediately. Your phone can be removed and temporary access can be granted until the phone is replaced.

The Duo Mobile App provides 6-digit passcodes that work while you are in areas that have little or no connectivity. If a smartphone with the Duo Mobile App is not an option, you can request a security token at the KU IT Help Center.

KU IT Help Center can help you bypass 2 Step Authentication or issue a temporary security token until your phone is replaced.  Once your phone has been replaced use the Duo Self Service Portal by logging in at https://app.kutztown.edu/2sa and selecting “My Settings & Devices” found under the KU Logo.

2 Step Authentication or 2 Factor Authentication is an industry standard that adds a second layer of security to help prevent anyone other than you from accessing your sensitive information. This is accomplished using two types of authentication to verify your identity when logging into a system - something you know (username\password) and something you have (phone or a token).

1. Push Notification on a mobile app
2. Text Message (SMS)
3. Phone Call
4. Hardware Token

There are a variety of options available that cover a number of scenarios for 2 Step Authentication. KU IT recommends the DUO Security App as the easiest and quickest way to verify your account. This app works well in areas that do not provide good cellular or wireless service.

Passwords can be stolen or compromised through Phishing, Cracking, Guessing, or Malware. Here at Kutztown we have seen a sharp rise on the number of attempts to steal user credentials over the last few years. Stolen credentials are often used access and acquire data, send out SPAM, and to trick others by sending email from a trusted account.

2 Step Authentication Policies will be developed to balance the safety and security of the University with availability to University resources. Depending on the type of resources you are accessing and your location, 2 Step Authentication may only need to be used occasionally.

No, Txt messages, Phone Calls and Hardware Tokens will all work without a smartphone.

If you would like to learn more about hardware tokens, please contact the KU IT Help Center.

2 Step Authentication can be used in any scenario (internal or external) where an additional layer of protection and security against compromised credentials is required. Based on the policy options in the provider we select, KUIT will work to balance security with availability.

Setting up 2 Step Authentication for the first time only takes a 2-3 minutes.

Use the built-in security features on your phone to protect access to your 2^nd factor in case your phone gets lost or stolen.

If your phone has been replaced, but you have the same phone number, log in to the Microsoft Authentication Portal to reregister your Microsoft Authenticator App on your new phone. 2 Step Authentication will still work with txt and phone call options. 

1. Login here to reregister your new phone with the Microsoft Authenticator App.
2. When asked to Approve sign in request, select Sign in another way and Text or Call.  
3. Select Set up Authenticator app and follow the instructions

If you have wifi, but no cellular signal, the Microsoft Authenticator App Push Notifications work great. If there is no wifi or cellular signal, using Microsoft Authenticator App Passcodes also works.

If your phone is missing or stolen, contact the KU IT Help Center immediately. Your phone can be removed and temporary access can be granted until the phone is replaced.

The Microsoft Authenticator App provides 6-digit passcodes that work while you are in areas that have little or no connectivity. If a smartphone with the Authenticator App is not an option, a security token can request at the KU IT Help Center.

KU IT Help Center can help you bypass 2 Step Authentication or issue a temporary security token until your phone is replaced.  Once your phone has been replaced use the Duo Self Service Portal by logging in at https://app.kutztown.edu/2sa and selecting “My Settings & Devices” found under the KU Logo.

2 Step Authentication or 2 Factor Authentication is an industry standard that adds a second layer of security to help prevent anyone other than you from accessing your sensitive information. This is accomplished using two types of authentication to verify your identity when logging into a system - something you know (username\password) and something you have (phone or a token).

1. Push Notification on a mobile app
2. Text Message (SMS)
3. Phone Call
4. Hardware Token

There are a variety of options available that cover a number of scenarios for 2 Step Authentication.  KU IT recommends the Microsoft Authenticator App as the easiest and quickest way to verify your account.  This app works well in areas that do not provide good cellular or wireless service. 

Passwords can be stolen or compromised through Phishing, Cracking, Guessing, or Malware. Here at Kutztown we have seen a sharp rise on the number of attempts to steal user credentials over the last few years. Stolen credentials are often used access and acquire data, send out SPAM, and to trick others by sending email from a trusted account.

2 Step Authentication Policies will be developed to balance the safety and security of the University with availability to University resources. Depending on the type of resources you are accessing and your location, 2 Step Authentication may only need to be used occasionally.

Yes. There are more than 1,000 access points providing Wi-Fi access throughout all residential buildings.

The BearNet Secure Wi-Fi network is available in residential and non-residential buildings and offers a fully-encrypted connection. We strongly recommend that students use BearNet Secure on laptops, desktop computers, mobile phones,  and tablets.

The ResNet WiFi open network is available only in residential buildings and should be used for smart TVs, game consoles, and any other device unable to connect to BearNet Secure.

Yes. Students who have a Wi-Fi access point in their room can connect a wired device directly to the access point.

Student rooms that don't have a Wi-Fi access point are equipped with wired network jacks (one per resident).

Students need to provide their own Ethernet cable. Ethernet cables can be purchased from the ResNet helpdesk. ($5 for 10ft cable; $10 for 25ft cable)

Many Departments have Generic Email accounts created to assist with contacting their area. These emails can be checked through the OWA webmail but it is also convenient to have them added to the Email account of the person managing the account.

PC Outlook:

• Open Outlook.  Click File/+Add Acct. 
• Type new E-mail Account. 
• Type password. 
• New new account should then be configured within Outlook
  Your Generic email account will be under your main account in Outlook.  Do a test email, send from your account to the newly installed account. 

Mac Outlook:

• Open Outlook.  
• Click Outlook/Preferences/Accounts. 
• A box will come up, click on the + in the bottom left of the box to add an account.  Add account. 
• Choose Exchange.  Put in Full email address.  Authentication Method - User Name and Password.  User Name = domain\username (domain = Kutztown). Password. Configure Automatically. When complete under Account Description, name the account whatever you want.

When you are setting up your email account on a mobile device, go to the App or Play store and install the Outlook app. Add your account. After adding your account, you can also add additional accounts if needed.

Note: It is not recommended to configure your email in the Phone email app as it may not verify with the server to complete the setup.

Log into the VPN (https://kuconnect.kutztown.edu) before you begin configuring your profile in Mail. 

• Go to Control Panel, Mail (32 bit) and Add account under Show Profiles. You can name it your name or Outlook. 
• Choose E-mail Account radio button and Fill in information. 
• Click Next, it should look for your email address from Server. 
• When all 3 green check marks appear you can Finish. 

Now when you open Outlook it should create your profile. 

Creating a contact list

Absolutely! Official university communications, from administrators as well as your instructors, are sent to your KU email address.

The Global Address Book can be found in Outlook.

• If you click on the TO in a new email it will bring up the search box.
• Start typing your class prefix and a list of classes starting with that should come up.
• Find your section and double click on it. It will appear in the To-> line below.
• Click OK.

The address will appear in your new email with a + in front of it. If you click on the + it will expand the list and you can see all the students the email will be sent to.

If you want all your email from your Office 365 live.kutztown.edu emails to get a copy sent to another account log into your Office 365 account. 

• Click on the Cog Wheel at the top right of the page next to your name. 
• Choose View all outlook settings > Forwarding. 
• Click to turn on Forwarding
• Enter an email address you want the copy sent to and make sure to check the box Keep a copy of forwarded messages. 
• Click Save. 

Go to portal.office.com and log in with KU credentials and click on Install Office

When you log into https://barracuda.kutztown.edu it will default to your Quarantine Inbox. To manage your Barracuda you can Whitelist and Blocklist senders and domains. At the top of the page, you will see a Preferences Tab. In that area, you will find the Whitelist (Allowed Email/Domains) and the Blocklist (Blocked Email/Domains). Here you can add either a single email address or an entire domain.

To get back to the Quarantine Inbox, click on the Quarantine Inbox tab then click on the link Quarantine Inbox.

If you are not getting any emails in your live account, go into Options/Forwarding or search for Forwarding to make sure if Forwarding is on that you have the box checked to keep a copy of forwarded messages. Sometimes if your account is compromised they will put an email address into your forwarding and not keep a copy in your account.

With your files in OneDrive, you can share them with others, control who can view or edit them, and work together at the same time.

All University Faculty/Staff and Students have access to OneDrive through their Office 365 accounts.  To access please log in using your KU account at www.office.com

Share files or photos with a link

1. Select the files or photos you want to share, and then select the Share arrow.
2. Select Allow editing to give permission to edit the files.
3. Uncheck Allow editing to give permission to view, but not edit the files.
4. Select Get a link.
5. Select Copy.
6. Select More to see your social media options.

Share files or photos in email

1. Select the files or photos you want to share, and then select the Share arrow.
2. Choose if you want to allow Allow editing.
3. Select Email.
4. Enter the email addresses of the people you'd like to share with and add an optional message.
5. Select the Share arrow.
6. Everyone you share with will receive an email.

Share a folder

1. Select the folder you want to share, and then select the Share arrow.
2. Choose if you want to allow Allow editing.
3. Select Get a link or Email and follow the steps above.

Change permissions

1. Select Shared.
2. Select a folder or file, and then select the Information icon.
3. Do one of the following:
   1. Select Add People to share with more people.
   2. Select Manage access to change permissions.
   3. Select the Can Edit or Can View dropdown to change permissions or Stop Sharing.
   4. Select the X to remove the link

Out of office reply

For Microsoft Outlook:

• Click the File menu, Options, Mail, Signatures
• Click New and type in a name for your signature. Click OK.
• Type your signature information in the large white box. Format it for how you want it to look.
  Note: Use Shift-Enter to add a new line instead of Enter. This will make sure your signature is single-spaced.
• In the upper right, choose your signature name for new messages and/or replies and forwards.
• Click OK, then OK.

For Outlook Web Access:

• Click the cogwheel (settings) then in the upper right corner.
• Click on View all Outlook settings, Mail/Compose and reply to get to E-mail Signature.
• Type your signature information. Format it for how you want it to look.
  Note: Use Shift-Enter to add a new line instead of Enter. This will make sure your signature is single-spaced.
• Click the Checkbox to include it on your outgoing sent messages.
• Click Save at the bottom.

Commas can be used in Outlook to separate email address recipients. To allow this, turn this setting on under Options, Mail. 

• In Outlook, click the File tab then Options. 
• In the Outlook Options click on Mail. 
• Under Send Messages, click the checkbox for 'Commas can be used to separate multiple message recipients'. 
• Click OK.

It is convenient to have a printer in your residence hall room, but it's not a necessity unless you plan to do a lot of printing. There are public printers available around campus.

If you do bring your own printer, please plan to connect it directly to your computer with a standard USB printer cable. Although your printer may support Wi-Fi printing in your home, it's most likely not designed to work on a large, enterprise Wi-Fi network like we have on campus. (More info...)

Not currently. Students are given a printing allocation of 300 pages per semester. If you happen to use up your allotment, you can request additional pages at no cost.

To configure network printers open any internet browser and type print.kutztown.edu to install Printer Logic. Install the plug-in and it should populate a list of all the network printers you have access to. Find the printer you want and click on it and install.

Please note** Mac: Most recommended browsers are Chrome and Firefox. Once installed, you may have to restart browser (not just open a new window or refresh) to activate. Also have to click "Trust" if prompted when opening up webpage for first time.

Yes. KU students may purchase software and hardware at a discount at the KU Campus Store or through a program with Journey Ed.

Classroom management rules can vary from class to class, so be sure to check with your faculty instructor.

No. Routers create private networks that won't work when connected to the ResNet network. In addition, student-owned wireless routers can interfere with university-provided Wi-Fi service and degrade service to other students.

The KU Campus Store does sell computers. Please contact the KU Campus Store for more information.

The ResNet help desk is a free service for students who live on campus.

Off-campus students are allowed to contact ResNet for assistance with personal devices, but are required to pay a fee ($19.00/half-hour) and services are subject to some limitations.

• Never leave your laptop unattended in a public space.
• It's a good idea to use a laptop cable/lock to physically secure it to a piece of furniture in your residence hall room.
• To secure your data, set a screen saver that requires a password.

Many laptops offer hard drive encryption for added data security. For added peace of mind, some students have purchased and installed LoJack for Laptops, which can allow police to locate computers that have been reported stolen.

It obviously varies depending on your carrier and device, but generally cellular service inside traditional-style residence halls isn't great unless you're near a window.

In the Golden Bear Village apartment complexes, cellular service is generally good.

Click here for further information...

No. ResNet won't perform any computer service that would jeopardize voiding an existing warranty.

If your computer becomes infected with a virus or malware and you have trouble getting rid of it, you can take your computer to our ResNet help desk for assistance. ResNet help desk services are free to all students who reside on campus.

Off-campus students are also able to take computers to our help desk, but there is a fee for that service.

Occasionally our network monitoring devices will detect an infected/compromised device on the network. When this happens, the device is blocked from the Internet and the owner is notified in order to get the device cleaned/patched and back online as quickly as possible.

It is the student's responsibility to keep his/her computer protected against viruses and updated with the last operating system patches. We don't require any specific anti-virus software, but make the following recommendations (all of which are FREE):

• Windows 10, Windows 8 - We recommend using Windows Defender which is built into the operating system. There's no need to purchase an additional anti-virus package.
• Windows 7 - We recommend Microsoft Security Essentials.
• Mac OS X - We recommend Sophos Home.

There are no specific recommendations, so it's really a matter of personal preference. Most students bring either a MacBook or Windows laptop. A few students use Linux, but be aware that on-campus support for Linux systems is limited.

We do see some desktop computers, but space in a residence hall room is generally at a premium so most opt for a portable computer. 

If you don't have a personal preference, you may want to contact someone in the academic department of your intended major to see if they have any recommendation.

Click here for more detailed information regarding recommended computers.

Microsoft Office (Word, Excel, PowerPoint, etc.) is installed on all classroom and lab computers, so you'll probably want to install your own copy for compatibility.

That being said, you don't have to purchase Microsoft Office. All Kutztown University students are given a subscription to Microsoft Office 365. The Office 365 subscription lets students download free copies of Microsoft Office on multiple devices -- up to 5 PCs or Macs, 5 tablets and 5 smartphones. 

In addition, all KU students have access to free web-based versions of Microsoft Word, Excel, PowerPoint and OneNote -- no installation required. Although these web-based versions don't have all the functionality of the full versions, they are adequate for most documents students need to create.

Office 365 is a subscription-based service, which means versions of Microsoft Office students download and install on their personal devices will no longer function after the student graduates or leaves the university.

If you decide to purchase a full version of Microsoft Office that you can use beyond your time at KU, be sure to check out the steeply-discounted student pricing available at the KU Campus Store.

Students who live on campus can take their computer to the ResNet help desk. ResNet staff will try to assist residents with any type of technical problem. Here is a summary of services provided...

For issues ResNet staff aren't able to resolve, they will provide next-step advice to students.

Yes, Apple TV works on both the wired and wireless networks. Unless you're in Deatrick Hall, GBV South or University Place, you must register your Apple TV with ResNet before it will work.

Click here for instructions on registering your Apple TV.

No. Chromecast is designed to work on a small home network where your TV and the controlling computer/tablet/phone are connected to a single wireless router. It's not designed to work on large, enterprise wireless networks and can't be supported.

Yes, Amazon Echo devices do work. Unless you're in Deatrick Hall, GBV South or University Place, you must register your Amazon Echo with ResNet before it will work.

Click here for instructions on registering your Amazon Echo.

Most TVs don't require any type of converter box to work with the cable service. You will need a standard coaxial cable to connect your TV to the jack in your room.

To receive the full complement of 80+ channels, perform a channel/program scan on your TV to locate all available channels.

For information on VPN/Remote desktop please log into download.kutztown.edu with your KU email and password. 

Although it can be slow to do so, you can print from your office computer to your local printer in Microsoft Remote Desktop by ticking the checkmark in the RDP settings as shown in the image below. When you go to print on your office computer, you will see your home/local printer with the word (redirected) behind it.

On Campus (including ResNet): You can directly access the Remote Access Labs website at https://app.kutztown.edu/remoteaccess

If you are located off-campus, you must connect to the KU campus network with FortiClient VPN first before visiting the Remote Access Lab website.  If you do not have FortiClient VPN installed on your computer, please visit https://download.kutztown.edu for complete instructions on how to download and install FortiClient VPN for Windows and macOS.

Yes. Users may see different prompts related to remote access. It is important to read each message and follow corresponding directions. Different users may see different notifications so it is important for students to read each notification.

There is a time limit of inactivity (15 minutes), after that the computer will make itself available for another user. Don’t leave your session unattended too long. If your connection is lost you will need to start a new session.

If you are off campus a VPN is required to access Remote Access Labs from your personal device or the loaner laptop you were issued.  For VPN installation and instructions please go here:  https://download.kutztown.edu

On Campus (including ResNet): You can directly access the Remote Access Labs website at https://app.kutztown.edu/remoteaccess 

Please run only needed software. Try to limit use to 2 applications running at the same time. If you are using software that requires more system resources, try using only that application with no other applications running. The computer you are using to remote to campus should not be running more applications than it can handle, to be safe, run only one or two applications.

Please make sure that you save your work frequently to a cloud service (OneDrive is for use with your KU account) to ensure that minimal data is lost if something unforeseen happens.  please notify the Helpcenter @ 610-683-1511, helpcenter@kutztown.edu so we can resolve any possible issue related to the crashed computer.

If after a few minutes the computer does not respond, please notify the Helpcenter @ 610-683-1511, helpcenter@kutztown.edu so we can resolve that issue. Please move onto another machine if you can.

All currently enrolled Kutztown Students have the ability to connect to directly to Open Classroom lab computers, computers associated with a particular class the student is currently enrolled in, and any specialized computer labs with specialized equipment. Again access to Class and Specialized labs is limited to students currently enrolled in the classes.

Unfortunately, the function keys on a Mac will not work when accessing a remote session. This may be frustrating but unfortunately it is a limitation of the connection. Command Q which ordinarily will quit an application will not work on a remote session at this time. All applications will need to be quit manually by clicking the applications file menu.

It is possible that the class lab you are referencing is being used by another class at this time.

Yes. All users must save to network or cloud resources. After your remote session, all information saved locally during that session will be lost.

PuTTY & WinSCP   http://csit.kutztown.edu/UnixWorkshop/

Connecting to Server Drives on a PC

To map the Network drives manually go into File Explorer then click This PC. Across the top of the window, you should see Map Network Drive. For Department Drive choose the letter of the Drive (generally P is used) and in the Folder path type \\adminfs.kutztown.edu\departments\departmentname or for your personal Z drive \\adminfs.kutztown.edu\users\username. Check Reconnect at logon and Finish.

Connecting to Server Drives on a Mac

In Finder, click Go then Connect to Server. In the server address field, type smb://adminfs.kutztown.edu and click Connect. Type in the username and network password
and click Connect. Select the folder you want to connect to and click OK. Campus=Shared Read Only, Departments=Your Department Folder, Users=Your Personal Folder (only accessible by you). The folder will open and a drive icon will appear on your desktop.

Changing your Personal Email in MyKU

Instructions
Registration Instructions
Channels
Acquiring Class List for iClicker

Directions for Installing Adobe Applications:

1. Go to https://creativecloud.adobe.com
2. Click Sign in and enter your email address, then click Continue
3. If prompted, select Company or School Account
4. At the KU Single Sign-On Page, enter your email address and password, then click Sign On
5. At the main Adobe screen, click on the button View All

If you have the Adobe Create Cloud App on your computer:

6. Find apps in the list and click Install
7. Click the button Open Creative Cloud Desktop App

OR

If you DO NOT have the Adobe Create Cloud App on your computer:

6. Find the app in the list and click Download
7. If it states that Permissions may be required simply click OK

Please note if you install Acrobat DC, it may tell you it is a 7 day trial.  If this happens, please download and run this patch: https://helpx.adobe.com/content/dam/help/en/enterprise/kb/covid-19-edu-labs-faq/jcr_content/main-pars/download_section/download-1/AcrobatStudentAccess.zip

Note, this is a Windows only patch.

Our suggestion for students to access files from off-campus are to download a package that supports FTP, FTPS and SFTP such as http://filezilla-project.org
Then type in a browser ftp://stufs.kutztown.edu. Log in with username: students\username (jsmit555) and your current password.

Files on university-owned servers
Any files that you have stored on university-owned servers will be removed within months after you leave. Therefore, if you wish to retain these files, please move them to a personal dropbox or external drive before you leave the university. You may also want to consider emailing files to yourself.

Outlook student email account
Your live.kutztown.edu email address is yours to keep. Nine months after you graduate/leave KU, your account is converted from a normal student account to an alumni account, but your Outlook email address remains the same and will continue to work.

Office Online
Nine months after you graduate/leave KU, your account is converted from a normal student account to an alumni account. At that time, you will no longer be able to access any of the Office Online applications (other than Outlook Mail), so be sure to move any content you wish to keep to another source.

Microsoft Office 365
If you installed Microsoft Office 365 on your computer or other personal device, it will continue to work for nine months after you graduate/leave KU. After nine months your account is converted to an alumni account, and Office 365 will begin running in "read-only" mode. In other words, you can continue to use the Office 365 applications to open and read documents, but you won't be able to edit or create new documents unless/until you acquire a new Office 365 subscription, either personally or through your employer/school.