FAQs

Common frequently asked questions by our Faculty, Staff, and Students

The IT Help Center receives many calls regarding common procedures on using the different KU systems and email. We have gathered this information into helpful documentation and visuals.

Accounts / Passwords

  • How do I get a KU username and password?

    All students receive a unique KU username (User ID) shortly after applying to the university. Upon acceptance, the username is mailed to the student's home address.

    Once you know your username, activate your account by visiting https://app.kutztown.edu/kuam and clicking the New applicant link. This process verifies your identity and lets you set up a password.

    The KU username/password combination is used to access all systems: MyKU, email, campus wired and Wi-Fi networks, Desire2Learn, student payroll, lab computers, etc.

  • Password Invalid

    The system says the your "User Name and/or Password are invalid."
    ~ Make sure your password is current, has it been 180 days since the last password reset? Your User Name will always remain the same.
    It will not take my new password when I enter it to reset.
    ~ Make sure your new password meets the requirements for a strong password and it does not contain any part of your name.

  • Password Self Service - Faculty/Staff

    The Faculty/Staff Password Self Service allows for:

    Password Reset: Log in to reset your password
    Reset your password if you forgot it: Click Faculty & Staff forgotten Password

    Note: If you forgot your password, you will be asked for the following information: User ID, Name, MyKU ID, Birthdate, and PIN (you can email the MyKU ID and PIN to yourself if you do not know them)

    Password Self Service

  • Password Self Service - Students

    The Student Password Self Service allows for:

    Password Reset: Log in to reset your password
    First-time account setup: Click New Applicant? Set up your account here
    Reset your password if you forgot it: Click Student forgotten Password

    Note: When setting up your account for the first time or if you forgot your password, you will be asked for the following information: User ID, Name, Student ID, Birthdate, and PIN (you can email this to yourself if you do not know it)

    Password Self Service

2 Step Auth for Faculty and Staff

  • Do I need a smartphone?

    No, Txt messages, Phone Calls and Hardware Tokens will all work without a smartphone.

  • Hardware Tokens

    If you would like to learn more about hardware tokens, please contact the KU IT Help Center.

  • How can 2 Step Authentication be applied?

    2 Step Authentication can be used in any scenario (internal or external) where an additional layer of protection and security against compromised credentials is required. Based on the policy options in the provider we select, KUIT will work to balance security with availability.

  • How can Faculty and Staff change or add a 2 Step Authentication option?

    Use the Duo Self Service Portal by logging in at https://app.kutztown.edu/2sa.  Under the KU Logo, Select “Add a new device” to add an additional 2 Step Authentication Device or “My Settings & Devices” to manage 2 Step Authentication Devices. You will be required to perform 2 Step Auth to proceed.

  • How do I enroll?

    Faculty and Staff can enroll now at https://app.kutztown.edu/2sa

  • How long does it take to set up?

    Setting up 2 Step Authentication for the first time only takes a 2-3 minutes.

  • I have a new phone with the same phone number. How do I reactivate the Duo Mobile App?

    If you have a new phone with the same phone number, you can still use call or text options to get you started.  Use the Duo Self Service Portal by logging in at https://app.kutztown.edu/2sa and select “My Settings & Devices” found under the KU Logo.  After authenticating, select Device Options and Reactivate Duo Mobile App for the phone that needs to be reactivated.

  • KU IT recommends setting up PIN, Swipe, or Biometrics to login to your phone

    Use the built-in security features on your phone to protect access to your 2nd factor in case your phone gets lost or stolen.

  • My Duo Security passcode is not working - Account locked out

    If you receive a message that your account has been locked, this is due to too many attempts being made and your device may be out of sync. Please wait 10 minutes, then try to resync your device.

    To resync your device, try to authenticate with one new passcode on each attempt within a 5 minute period. The first two attempts will generate an "Invalid Passcode". This is expected. On the third attempt you should be successfully authenticated.

  • My Duo Security passcode is not working - Incorrect or Invalid Passcode

    If you received an "Incorrect Passcode" or Invalid Passcode" error when trying to authenticate with your Duo Mobile generated passcode or hardware token, your device may be out of sync.

    To resync your device, try to authenticate with one new passcode on each attempt within a 5 minute period. The first two attempts will generate an "Invalid Passcode". This is expected. On the third attempt you should be successfully authenticated.

  • Using 2 Step Authentication when you do not have a good cell phone signal or wifi

    If you have wifi, but no cellular signal, the DUO Mobile App Push Notifications work great. If there is no wifi or cellular signal, using DUO Mobile App Passcodes also works.

  • What happens if the Duo Mobile App gets uninstalled?

    Go to the iPhone App Store or the Google Play Store to reinstall the Duo Mobile App.  Follow the How can Faculty and Staff change or add a 2 Step Authentication and use the Call Me or Passcode option to login and set up the Duo Mobile App again.  If you run into problems, contact KU IT Help Center for help getting your phone reenrolled.

  • What if a phone is stolen?

    If your phone is missing or stolen, contact the KU IT Help Center immediately. Your phone can be removed and temporary access can be granted until the phone is replaced.

  • What if I am traveling out of the country?

    The Duo Mobile App provides 6-digit passcodes that work while you are in areas that have little or no connectivity. If a smartphone with the Duo Mobile App is not an option, you can request a security token at the KU IT Help Center.

  • What if the phone is broken or needs to be replaced?

    KU IT Help Center can help you bypass 2 Step Authentication or issue a temporary security token until your phone is replaced.  Once your phone has been replaced use the Duo Self Service Portal by logging in at https://app.kutztown.edu/2sa and selecting “My Settings & Devices” found under the KU Logo.

  • What is 2 Step Authentication?

    2 Step Authentication or 2 Factor Authentication is an industry standard that adds a second layer of security to help prevent anyone other than you from accessing your sensitive information. This is accomplished using two types of authentication to verify your identity when logging into a system - something you know (username\password) and something you have (phone or a token).

  • What options are available for 2 Step Authentication?
    1. Push Notification on a mobile app
    2. Text Message (SMS)
    3. Phone Call
    4. Hardware Token

    There are a variety of options available that cover a number of scenarios for 2 Step Authentication. KU IT recommends the DUO Security App as the easiest and quickest way to verify your account. This app works well in areas that do not provide good cellular or wireless service.

  • Why is 2 Step Authentication important?

    Passwords can be stolen or compromised through Phishing, Cracking, Guessing, or Malware. Here at Kutztown we have seen a sharp rise on the number of attempts to steal user credentials over the last few years. Stolen credentials are often used access and acquire data, send out SPAM, and to trick others by sending email from a trusted account.

  • Will I need to use 2 Step Authentication every time I login?

    2 Step Authentication Policies will be developed to balance the safety and security of the University with availability to University resources. Depending on the type of resources you are accessing and your location, 2 Step Authentication may only need to be used occasionally.

2 Step Authentication for Students

  • Do I need a smartphone?

    No, Txt messages, Phone Calls and Hardware Tokens will all work without a smartphone.

  • Hardware Tokens

    If you would like to learn more about hardware tokens, please contact the KU IT Help Center.

  • How can 2 Step Authentication be applied?

    2 Step Authentication can be used in any scenario (internal or external) where an additional layer of protection and security against compromised credentials is required. Based on the policy options in the provider we select, KUIT will work to balance security with availability.

  • How long does it take to set up?

    Setting up 2 Step Authentication for the first time only takes a 2-3 minutes.

  • KU IT recommends setting up PIN, Swipe, or Biometrics to login to your phone

    Use the built-in security features on your phone to protect access to your 2nd factor in case your phone gets lost or stolen.

  • New or Replacement Phone (Same Number)

    If your phone has been replaced, but you have the same phone number, log in to the Microsoft Authentication Portal to reregister your Microsoft Authenticator App on your new phone. 2 Step Authentication will still work with txt and phone call options. 

    1. Login here to reregister your new phone with the Microsoft Authenticator App.
    2. When asked to Approve sign in request, select Sign in another way and Text or Call.  
    3. Select Set up Authenticator app and follow the instructions
  • Using 2 Step Authentication when you do not have a good cell phone signal or wifi

    If you have wifi, but no cellular signal, the Microsoft Authenticator App Push Notifications work great. If there is no wifi or cellular signal, using Microsoft Authenticator App Passcodes also works.

  • What if a phone is stolen?

    If your phone is missing or stolen, contact the KU IT Help Center immediately. Your phone can be removed and temporary access can be granted until the phone is replaced.

  • What if I am traveling out of the country?

    The Microsoft Authenticator App provides 6-digit passcodes that work while you are in areas that have little or no connectivity. If a smartphone with the Authenticator App is not an option, a security token can request at the KU IT Help Center.

  • What if the phone is broken or needs to be replaced?

    KU IT Help Center can help you bypass 2 Step Authentication or issue a temporary security token until your phone is replaced.  Once your phone has been replaced use the Duo Self Service Portal by logging in at https://app.kutztown.edu/2sa and selecting “My Settings & Devices” found under the KU Logo.

  • What is 2 Step Authentication?

    2 Step Authentication or 2 Factor Authentication is an industry standard that adds a second layer of security to help prevent anyone other than you from accessing your sensitive information. This is accomplished using two types of authentication to verify your identity when logging into a system - something you know (username\password) and something you have (phone or a token).

  • What options are available for 2 Step Authentication?
    1. Push Notification on a mobile app
    2. Text Message (SMS)
    3. Phone Call
    4. Hardware Token

    There are a variety of options available that cover a number of scenarios for 2 Step Authentication.  KU IT recommends the Microsoft Authenticator App as the easiest and quickest way to verify your account.  This app works well in areas that do not provide good cellular or wireless service. 

  • Why is 2 Step Authentication important?

    Passwords can be stolen or compromised through Phishing, Cracking, Guessing, or Malware. Here at Kutztown we have seen a sharp rise on the number of attempts to steal user credentials over the last few years. Stolen credentials are often used access and acquire data, send out SPAM, and to trick others by sending email from a trusted account.

  • Will I need to use 2 Step Authentication every time I login?

    2 Step Authentication Policies will be developed to balance the safety and security of the University with availability to University resources. Depending on the type of resources you are accessing and your location, 2 Step Authentication may only need to be used occasionally.

Network Access

  • Is Wi-Fi available in the residence halls?

    Yes. There are more than 1,000 access points providing Wi-Fi access throughout all residential buildings.

    The BearNet Secure Wi-Fi network is available in residential and non-residential buildings and offers a fully-encrypted connection. We strongly recommend that students use BearNet Secure on laptops, desktop computers, mobile phones,  and tablets.

    The ResNet WiFi open network is available only in residential buildings and should be used for smart TVs, game consoles, and any other device unable to connect to BearNet Secure.

  • My device can't use Wi-Fi. Can I have a wired connection to the Internet?

    Yes. Students who have a Wi-Fi access point in their room can connect a wired device directly to the access point.

    Student rooms that don't have a Wi-Fi access point are equipped with wired network jacks (one per resident).

    Students need to provide their own Ethernet cable. Ethernet cables can be purchased from the ResNet helpdesk. ($5 for 10ft cable; $10 for 25ft cable)

Office 365

  • Adding a Generic Email Account on PC and Mac

    Many Departments have Generic Email accounts created to assist with contacting their area. These emails can be checked through the OWA webmail but it is also convenient to have them added to the Email account of the person managing the account.

    PC Outlook:

    • Open Outlook.  Click File/+Add Acct. 
    • Type new E-mail Account. 
    • Type password. 
    • New new account should then be configured within Outlook
      Your Generic email account will be under your main account in Outlook.  Do a test email, send from your account to the newly installed account. 

    Mac Outlook:

    • Open Outlook.  
    • Click Outlook/Preferences/Accounts. 
    • A box will come up, click on the + in the bottom left of the box to add an account.  Add account. 
    • Choose Exchange.  Put in Full email address.  Authentication Method - User Name and Password.  User Name = domain\username (domain = Kutztown). Password. Configure Automatically. When complete under Account Description, name the account whatever you want.
  • Configuring Email on Mobile Device

    When you are setting up your email account on a mobile device, go to the App or Play store and install the Outlook app. Add your account. After adding your account, you can also add additional accounts if needed.

    Note: It is not recommended to configure your email in the Phone email app as it may not verify with the server to complete the setup.

  • Configuring Outlook for Exchange email at home

    Log into the VPN (https://kuconnect.kutztown.edu) before you begin configuring your profile in Mail. 

    • Go to Control Panel, Mail (32 bit) and Add account under Show Profiles. You can name it your name or Outlook. 
    • Choose E-mail Account radio button and Fill in information. 
    • Click Next, it should look for your email address from Server. 
    • When all 3 green check marks appear you can Finish. 

    Now when you open Outlook it should create your profile. 

  • Creating a Contact List in Outlook Web Mail and Outlook
  • Do I have to use my KU email address?

    Absolutely! Official university communications, from administrators as well as your instructors, are sent to your KU email address.

  • Email Class List from Global Address Book

    The Global Address Book can be found in Outlook.

    • If you click on the TO in a new email it will bring up the search box.
    • Start typing your class prefix and a list of classes starting with that should come up.
    • Find your section and double click on it. It will appear in the To-> line below.
    • Click OK.

    The address will appear in your new email with a + in front of it. If you click on the + it will expand the list and you can see all the students the email will be sent to.

  • Forwarding email to another account

    If you want all your email from your Office 365 live.kutztown.edu emails to get a copy sent to another account log into your Office 365 account. 

    • Click on the Cog Wheel at the top right of the page next to your name. 
    • Choose View all outlook settings > Forwarding. 
    • Click to turn on Forwarding
    • Enter an email address you want the copy sent to and make sure to check the box Keep a copy of forwarded messages. 
    • Click Save. 
  • Installing Microsoft Office 365

    Go to portal.office.com and log in with KU credentials and click on Install Office

  • Managing your Barracuda Spam Email

    When you log into https://barracuda.kutztown.edu it will default to your Quarantine Inbox. To manage your Barracuda you can Whitelist and Blocklist senders and domains. At the top of the page, you will see a Preferences Tab. In that area, you will find the Whitelist (Allowed Email/Domains) and the Blocklist (Blocked Email/Domains). Here you can add either a single email address or an entire domain.

    To get back to the Quarantine Inbox, click on the Quarantine Inbox tab then click on the link Quarantine Inbox.

  • Not getting any emails

    If you are not getting any emails in your live account, go into Options/Forwarding or search for Forwarding to make sure if Forwarding is on that you have the box checked to keep a copy of forwarded messages. Sometimes if your account is compromised they will put an email address into your forwarding and not keep a copy in your account.

  • OneDrive

    With your files in OneDrive, you can share them with others, control who can view or edit them, and work together at the same time.

    All University Faculty/Staff and Students have access to OneDrive through their Office 365 accounts.  To access please log in using your KU account at www.office.com

    Share files or photos with a link

    1. Select the files or photos you want to share, and then select the Share arrow.
    2. Select Allow editing to give permission to edit the files.
    3. Uncheck Allow editing to give permission to view, but not edit the files.
    4. Select Get a link.
    5. Select Copy.
    6. Select More to see your social media options.

    Share files or photos in email

    1. Select the files or photos you want to share, and then select the Share arrow.
    2. Choose if you want to allow Allow editing.
    3. Select Email.
    4. Enter the email addresses of the people you'd like to share with and add an optional message.
    5. Select the Share arrow.
    6. Everyone you share with will receive an email.


    Share a folder

    1. Select the folder you want to share, and then select the Share arrow.
    2. Choose if you want to allow Allow editing.
    3. Select Get a link or Email and follow the steps above.

    Change permissions

    1. Select Shared.
    2. Select a folder or file, and then select the Information icon.
    3. Do one of the following:
      1. Select Add People to share with more people.
      2. Select Manage access to change permissions.
      3. Select the Can Edit or Can View dropdown to change permissions or Stop Sharing.
      4. Select the X to remove the link
  • Setting an Automatic Reply in web mail and Outlook on PC and Mac
  • Setting up a Signature File in Outlook and Outlook Web Access

    For Microsoft Outlook:

    • Click the File menu, Options, Mail, Signatures
    • Click New and type in a name for your signature. Click OK.
    • Type your signature information in the large white box. Format it for how you want it to look.
      Note: Use Shift-Enter to add a new line instead of Enter. This will make sure your signature is single-spaced.
    • In the upper right, choose your signature name for new messages and/or replies and forwards.
    • Click OK, then OK.

    For Outlook Web Access:

    • Click the cogwheel (settings) then in the upper right corner.
    • Click on View all Outlook settings, Mail/Compose and reply to get to E-mail Signature.
    • Type your signature information. Format it for how you want it to look.
      Note: Use Shift-Enter to add a new line instead of Enter. This will make sure your signature is single-spaced.
    • Click the Checkbox to include it on your outgoing sent messages.
    • Click Save at the bottom.
  • Using Commas to Separate Emails in Outlook

    Commas can be used in Outlook to separate email address recipients. To allow this, turn this setting on under Options, Mail. 

    • In Outlook, click the File tab then Options. 
    • In the Outlook Options click on Mail. 
    • Under Send Messages, click the checkbox for 'Commas can be used to separate multiple message recipients'. 
    • Click OK.

Printing

  • Do I need a printer?

    It is convenient to have a printer in your residence hall room, but it's not a necessity unless you plan to do a lot of printing. There are public printers available around campus.

    If you do bring your own printer, please plan to connect it directly to your computer with a standard USB printer cable. Although your printer may support Wi-Fi printing in your home, it's most likely not designed to work on a large, enterprise Wi-Fi network like we have on campus. (More info...)

  • Must I pay for printing?

    Not currently. Students are given a printing allocation of 300 pages per semester. If you happen to use up your allotment, you can request additional pages at no cost.

  • Setting up a Network Printer on PC and Mac

    To configure network printers open any internet browser and type print.kutztown.edu to install Printer Logic. Install the plug-in and it should populate a list of all the network printers you have access to. Find the printer you want and click on it and install.

    Please note** Mac: Most recommended browsers are Chrome and Firefox. Once installed, you may have to restart browser (not just open a new window or refresh) to activate. Also have to click "Trust" if prompted when opening up webpage for first time.

Student-owned Devices

  • Am I eligible for other discounted software or hardware?

    Yes. KU students may purchase software and hardware at a discount at the KU Campus Store or through a program with Journey Ed.

  • Can I use a laptop in class?

    Classroom management rules can vary from class to class, so be sure to check with your faculty instructor.

  • Can I use my own wireless router?

    No. Routers create private networks that won't work when connected to the ResNet network. In addition, student-owned wireless routers can interfere with university-provided Wi-Fi service and degrade service to other students.

  • Does Kutztown University sell computers?

    The KU Campus Store does sell computers. Please contact the KU Campus Store for more information.

  • Does the ResNet help desk charge a fee?

    The ResNet help desk is a free service for students who live on campus.

    Off-campus students are allowed to contact ResNet for assistance with personal devices, but are required to pay a fee ($19.00/half-hour) and services are subject to some limitations.

  • How do I secure my laptop?
    • Never leave your laptop unattended in a public space.
    • It's a good idea to use a laptop cable/lock to physically secure it to a piece of furniture in your residence hall room.
    • To secure your data, set a screen saver that requires a password.

    Many laptops offer hard drive encryption for added data security. For added peace of mind, some students have purchased and installed LoJack for Laptops, which can allow police to locate computers that have been reported stolen.

  • How strong is the cellular phone service in the residence halls?

    It obviously varies depending on your carrier and device, but generally cellular service inside traditional-style residence halls isn't great unless you're near a window.

    In the Golden Bear Village apartment complexes, cellular service is generally good.

    Click here for further information...

  • Is the ResNet help desk an authorized repair service center?

    No. ResNet won't perform any computer service that would jeopardize voiding an existing warranty.

  • What if my computer gets infected with a virus?

    If your computer becomes infected with a virus or malware and you have trouble getting rid of it, you can take your computer to our ResNet help desk for assistance. ResNet help desk services are free to all students who reside on campus.

    Off-campus students are also able to take computers to our help desk, but there is a fee for that service.

    Occasionally our network monitoring devices will detect an infected/compromised device on the network. When this happens, the device is blocked from the Internet and the owner is notified in order to get the device cleaned/patched and back online as quickly as possible.

  • What kind of anti-virus should I have?

    It is the student's responsibility to keep his/her computer protected against viruses and updated with the last operating system patches. We don't require any specific anti-virus software, but make the following recommendations (all of which are FREE):

  • What kind of computer should I buy?

    There are no specific recommendations, so it's really a matter of personal preference. Most students bring either a MacBook or Windows laptop. A few students use Linux, but be aware that on-campus support for Linux systems is limited.

    We do see some desktop computers, but space in a residence hall room is generally at a premium so most opt for a portable computer. 

    If you don't have a personal preference, you may want to contact someone in the academic department of your intended major to see if they have any recommendation.

    Click here for more detailed information regarding recommended computers.

  • What software do I need?

    Microsoft Office (Word, Excel, PowerPoint, etc.) is installed on all classroom and lab computers, so you'll probably want to install your own copy for compatibility.

    That being said, you don't have to purchase Microsoft Office. All Kutztown University students are given a subscription to Microsoft Office 365. The Office 365 subscription lets students download free copies of Microsoft Office on multiple devices -- up to 5 PCs or Macs, 5 tablets and 5 smartphones. 

    In addition, all KU students have access to free web-based versions of Microsoft Word, Excel, PowerPoint and OneNote -- no installation required. Although these web-based versions don't have all the functionality of the full versions, they are adequate for most documents students need to create.

    Office 365 is a subscription-based service, which means versions of Microsoft Office students download and install on their personal devices will no longer function after the student graduates or leaves the university.

    If you decide to purchase a full version of Microsoft Office that you can use beyond your time at KU, be sure to check out the steeply-discounted student pricing available at the KU Campus Store.

  • Where can I get my computer repaired or serviced?

    Students who live on campus can take their computer to the ResNet help desk. ResNet staff will try to assist residents with any type of technical problem. Here is a summary of services provided...

    For issues ResNet staff aren't able to resolve, they will provide next-step advice to students.

  • Will Apple TV work in my room?

    Yes, Apple TV works on both the wired and wireless networks. Unless you're in Deatrick Hall, GBV South or University Place, you must register your Apple TV with ResNet before it will work.

    Click here for instructions on registering your Apple TV.

  • Will Google Chromecast work in my room?

    No. Chromecast is designed to work on a small home network where your TV and the controlling computer/tablet/phone are connected to a single wireless router. It's not designed to work on large, enterprise wireless networks and can't be supported.

  • Will my Amazon Echo/Alexa work in my room?

    Yes, Amazon Echo devices do work. Unless you're in Deatrick Hall, GBV South or University Place, you must register your Amazon Echo with ResNet before it will work.

    Click here for instructions on registering your Amazon Echo.

TV Service

  • Is my TV compatible with the cable service, or do I need a box?

    Most TVs don't require any type of converter box to work with the cable service. You will need a standard coaxial cable to connect your TV to the jack in your room.

    To receive the full complement of 80+ channels, perform a channel/program scan on your TV to locate all available channels.

VPN / Remote Desktop

Miscellaneous

  • Anti-Virus Software for Home Use
  • Computer Science Software Links
  • Connecting to Server Drives on PC and Mac

    Connecting to Server Drives on a PC

    To map the Network drives manually go into File Explorer then click This PC. Across the top of the window, you should see Map Network Drive. For Department Drive choose the letter of the Drive (generally P is used) and in the Folder path type \\adminfs.kutztown.edu\departments\departmentname or for your personal Z drive \\adminfs.kutztown.edu\users\username. Check Reconnect at logon and Finish.

    Connecting to Server Drives on a Mac

    In Finder, click Go then Connect to Server. In the server address field, type smb://adminfs.kutztown.edu and click Connect. Type in the username and network password
    and click Connect. Select the folder you want to connect to and click OK. Campus=Shared Read Only, Departments=Your Department Folder, Users=Your Personal Folder (only accessible by you). The folder will open and a drive icon will appear on your desktop.

  • How to Change your Personal Email in MyKU
  • i>Clicker
  • Installing Adobe Suite

    Directions for Installing Adobe Applications:

    1. Go to https://creativecloud.adobe.com
    2. Click Sign in and enter your email address, then click Continue
    3. If prompted, select Company or School Account
    4. At the KU Single Sign-On Page, enter your email address and password, then click Sign On
    5. At the main Adobe screen, click on the button View All

    If you have the Adobe Create Cloud App on your computer:

    1. Find apps in the list and click Install
    2. Click the button Open Creative Cloud Desktop App

    OR

    If you DO NOT have the Adobe Create Cloud App on your computer:

    1. Find the app in the list and click Download
    2. If it states that Permissions may be required simply click OK

     

    Please note if you install Acrobat DC, it may tell you it is a 7 day trial.  If this happens, please download and run this patch: https://helpx.adobe.com/content/dam/help/en/enterprise/kb/covid-19-edu-labs-faq/jcr_content/main-pars/download_section/download-1/AcrobatStudentAccess.zip

    Note, this is a Windows only patch.

  • Student File Access from Off-Campus

    Our suggestion for students to access files from off-campus are to download a package that supports FTP, FTPS and SFTP such as http://filezilla-project.org
    Then type in a browser ftp://stufs.kutztown.edu. Log in with username: students\username (jsmit555) and your current password.

  • What happens to my KU files and account when I leave KU

    Files on university-owned servers
    Any files that you have stored on university-owned servers will be removed within months after you leave. Therefore, if you wish to retain these files, please move them to a personal dropbox or external drive before you leave the university. You may also want to consider emailing files to yourself.

    Outlook student email account
    Your live.kutztown.edu email address is yours to keep. Nine months after you graduate/leave KU, your account is converted from a normal student account to an alumni account, but your Outlook email address remains the same and will continue to work.

    Office Online
    Nine months after you graduate/leave KU, your account is converted from a normal student account to an alumni account. At that time, you will no longer be able to access any of the Office Online applications (other than Outlook Mail), so be sure to move any content you wish to keep to another source.

    Microsoft Office 365
    If you installed Microsoft Office 365 on your computer or other personal device, it will continue to work for nine months after you graduate/leave KU. After nine months your account is converted to an alumni account, and Office 365 will begin running in "read-only" mode. In other words, you can continue to use the Office 365 applications to open and read documents, but you won't be able to edit or create new documents unless/until you acquire a new Office 365 subscription, either personally or through your employer/school.