VPN and Remote Access
VPN / Remote Desktop
For information on VPN/Remote desktop please log into download.kutztown.edu with your KU email and password.
What can I use the KU Remote Access Tool for?
All currently enrolled Kutztown Students have the ability to connect to directly to Open Classroom lab computers, computers associated with a particular class the student is currently enrolled in, and any specialized computer labs with specialized equipment. Again access to Class and Specialized labs is limited to students currently enrolled in the classes.
Is VPN required to access the Remote Access Tool?
Yes, VPN is required to connect to the KU network from your personal device or the loaner laptop you were issued. For VPN installation and instructions please go here: https://download.kutztown.edu
How do I connect to the KU Remote Access Tool?
Students must connect to the KU network via a VPN Session. Once connected, students should access the Remote tool via the following link: https://app.kutztown.edu/remoteaccess/
My Remote Access seems to be running slow
Please run only needed software. Try to limit use to 2 applications running at the same time. If you are using software that requires more system resources, try using only that application with no other applications running. The computer you are using to remote to campus should not be running more applications than it can handle, to be safe, run only one or two applications.
I walked away from my computer session and when I returned my connection was lost, what should I do?
There is a time limit of inactivity (15 minutes), after that the computer will make itself available for another user. Don’t leave your session unattended too long. If your connection is lost you will need to start a new session.
The remote computer I am working with has frozen up, what do I do?
If after a few minutes the computer does not respond, please notify the Helpcenter @ 610-683-1511, email@example.com so we can resolve that issue. Please move onto another machine if you can.
The computer I was working with crashed, restarted, etc, etc...and I lost my work!!
Please make sure that you save your work frequently to a cloud service (OneDrive is for use with your KU account) to ensure that minimal data is lost if something unforeseen happens. please notify the Helpcenter @ 610-683-1511, firstname.lastname@example.org so we can resolve any possible issue related to the crashed computer.
I have noticed quite a few pop ups and notices regarding my attempts to remote access. Is this normal?
Yes. Users may see different prompts related to remote access. It is important to read each message and follow corresponding directions. Different users may see different notifications so it is important for students to read each notification.
Is it true that I cannot print to my local printer using a remote session?
That is correct. While you can email or send a file to yourself, you will not be able print anything from the remote session on your local printer.
Will I lose all documentation if I only save local?
Yes. All users must save to network or cloud resources. After your remote session, all information saved locally during that session will be lost.
Why does my class lab show no computers to connect?
It is possible that the class lab you are referencing is being used by another class at this time.
Why do my Mac Function keys not work?
Unfortunately, the function keys on a Mac will not work when accessing a remote session. This may be frustrating but unfortunately it is a limitation of the connection. Command Q which ordinarily will quit an application will not work on a remote session at this time. All applications will need to be quit manually by clicking the applications file menu.