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Online Payment Error Help

Are you having difficulties processing payments in the MyKU system? We remain committed to helping you through this online process.  Please review the items below for assistance.  If you are still experiencing an issue feel free to email, or call us for assistance during normal business hours of operation.  Sorry, we are unable to accept credit cards OR E-Checks over the phone (or in person) - these must be processed online.  We do welcome your paper check or cash in our office if you prefer.

Are you click on Make a Payment and nothing is happening?  Are you clicking on View Invoice and nothing is happening?  You must ALWAYS accept pop-ups from so that these pop up windows can open.

Common difficulties:

  • Payments can time out if not completed in 3-4 minutes - this would then put the transaction into a pending status and unable to complete.
  • Clear cache and cookies.
  • Make sure pop-ups are always allowed from the site -

Safari browsers are not encouraged - please use a different browser such as Chrome or Firefox when on a MAC.