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Office of Student Accounts FAQ

 How can I pay my bill?

You can pay:

  • By mail: check, money order, or cashier's check.
  • By credit card: Visa, MasterCard, Amex, or Discover.
    • Credit card payments must be made via MyKU - students can access with their ID and Pin # - questions regarding this Pin # can be directed to the IT Help Center at 610-683-1511.
      • NOTE: ALL credit card charges for tuition, housing, and mandatory fees are assessed a 2.75% processing fee.  This fee is NOT retained by Kutztown University and is non-refundable.
    • Credit cards CANNOT be accepted over the phone or over the counter in our office; they can only be processed through MyKU.  This is for security reasons; we apologize for the inconvenience.
  • By E-check: online check processing
    • There is no processing fee for this method of payment and it must be done through MyKU only - if returned for any reason - you will be assessed a Returned Deposited Item fee (enter #'s carefully).
  • If your account is at the Attorney General's Office for collections OR at General Revenue Corporation for collections, your payments MUST be made directly to them.  We can no longer accept those payments in our office.  Thank you!

Do you offer e-check or ACH debits?

Kutztown University accepts E-check payments for tuition account expenses only.  This is a debit from your checking or savings account.  This can be done online through MyKU, by logging in, choosing the Student Center, Finances area, then clicking Make a Payment.  On that page choose the E-check option.  We are offering this online payment option at NO FEE to the student or user (unless returned).  We hope offering another online payment method without a fee is a benefit to our students.  Returned Deposited Item fees and policies apply to any returned items for any reason (this includes unlocatable account).

If you wish to pay by E-check from your own checking or savings account, you will need your banking information, including bank name, location, account number, and ABA Routing number.  You will need to know if it is a checking or savings account.  For non-traditional bank accounts, such as money markets, credit lines, and others, we encourage you to check with your banking institution to see how these should be processed.  Choosing Savings or Checking incorrectly can cause the payment to be refused and a returned deposited item fee to be applied to the account.  International banks will not find success with this method at this time.  Peer Transfer will soon be live for our international payers - click here for more information.

Are there payment plans available?

Higher One is the vendor Kutztown University uses to offer and maintain our payment plan offerings.  Click here for more information.

Plans are semester based and have a non-refundable enrollment fee of $35.

I am expecting aid (loans, grants or scholarships) and I don't see it online as a courtesy credit towards my bill - what's wrong?

Contact Financial Aid to discuss what their records show, at 610-683-4077 or financialaid@kutztown.edu.
NOTE: Aid items can take up to two weeks to show on a students account once the item is completed and approved and released to KU for certification.  If you have qustions regarding timing - please speak to Financial Aid directly.

In addition, student receiving Stafford loans MUST complete an online entrance counseling session AND complete a Master Promissory Note (MPN).  Normally, a student would only have to do this once if they continue in school without taking time off. HOWEVER, if a student's lender has ceased offering student loans, the student will have to complete a new MPN.  If a student breaks matriculation, they may have to complete both as well.  For further information and clarification on what is needed for the loans to be processed and disbursed, please contact Financial Aid.

What can affect my financial aid?

ANY changes to your schedule MAY impact the aid you have been awarded or even received. If changes are made after the aid has posted or disbursed, we may be obligated to return a portion or all of your aid based on your change.  This would include the need to return any refunds previously released as well.  For this reason, we highly encourage any student making changes or withdrawals to check with the Financial Aid office to discuss their aid situation first.

Here are some important telephone numbers that may help answer any other questions.

  • Office of Student Accounts: (610) 683-4133
  • Registrar's Office : (610) 683-4485
  • Financial Aid Office : (610) 683-4077
  • KU Dinig Services Office : (610) 683-1314
  • Housing and Residential Services: (610) 683-4027
  • Health Center : (610) 683-4082 

When will I get my tuition invoice?

Effective March 2011, KU students will receive invoice notifications via their KU email.  This notification will instruct the student to log into , MyKU, to view their bill and make their payment by the due date.  Students may print these bills if needed for 529/TAP requests, or for employer reimbursement requests.  Kutztown University does not mail invoices home, or invoice third parties. If you would like to mail in a payment instead of making your payment electronically via E-check  or credit card, please use the mailing address below.  Be sure the item is received by the due date, not post marked by the due date.

Kutztown University
Office of Student Accounts
PO Box 730
Kutztown, PA 19530

 Information regarding potential refunds / reduction in charges based on withdrawal from a class or schedule can be found here.