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Sylvia Conrad Named Employee of the Month for March

May 3, 2017

Sylvia ConradKUTZTOWN, Pa. - Congratulations to Sylvia Conrad, Office of the Registrar, on being named KU Employee of the Month for March 2017.  Sylvia was nominated by Ben Trout who had this to say in his nomination:

  "Sylvia Conrad has worked for Kutztown University for 25 years. Sylvia handles our front desk, our transcripts and our Veteran's Affairs students. She greets everyone with a warm smile, and treats everyone with kindness and respect. She is the first one in the door in the morning, here long before she is scheduled to be. We feel lucky to have her in the Registrar's Office.

She always, always, always puts the student first. She has a keen understanding of the cosmic balance of kindness and firmness required to best help our students get what they require. She stays with them until their needs are satisfied or, failing that, delivers them to the administrator who can see to those needs. She never seems to get flustered, or brusque, and always maintains an even keel, approaching simple questions with the same calm proficiency as difficult ones.

Great example of her essential support of the objectives of the Registrar's Office: We allow 2-3 days for processing transcripts, but Sylvia's goal is to be within (or well under) 24 hours. Always on top of her game, she will supplant any moment of downtime by walking around the office and asking if there is anything she can do for anyone. (This sounds like the kind of thing one might exaggerate, but having been the recipient of this help on several occasions, I can tell you that it is 100% true.)

She also serves our Veteran population, processing their benefits and acting as a go-to for just about any question they might have. If she doesn't know the answer, she finds the answer and helps the student connect with whomever will best meet their needs. She takes great pride in this, and I've heard her in the office, in meetings, and in casual conversations talking passionately about the work she does.

And like most things, she wasn't asked, she just took the initiative and did it."