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If your device isn't listed below, please contact the ResNet helpdesk." thumbnail="/Departments-Offices/M-R/RESNET/Images/Article%20Thumbnails/RegisterDevice.png" IsComponent="false" /><Page ID="x6979" URL="x6979.xml" Schema="Folder" Locale="" Changed="20201119T14:50:34" CategoryIds="" FileName="x6979.xml" Name="Submission Page" IsComponent="true"><Page ID="x6978" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/thank-you.html" Schema="generalContentPage" Locale="" Changed="20241219T19:49:36" CategoryIds="" FileName="x6978.xml" Name="Thank You" title="Thank You" IsComponent="false" /></Page><Page ID="x6741" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/reset-password.html" Schema="redirectPage" Locale="" Changed="20230810T18:02:46" CategoryIds="" FileName="x6741.xml" Name="Reset Password" IsComponent="false" /><Page ID="x6746" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/faqs.html" Schema="generalContentPage" Locale="" Changed="20250319T13:12:53" CategoryIds="" FileName="x6746.xml" Name="FAQs" title="Resnet FAQs - IT Help &amp; Support" abstract="Here are the answers to the most frequently asked questions about Resnet, campus internet, hardware, software, account information, TVs, Wi-Fi, etc." IsComponent="false" /><Page ID="x6823" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/articles.html" Schema="generalContentPage" Locale="" Changed="20241219T19:49:02" CategoryIds="" FileName="x6823.xml" Name="Articles" title="Resnet Support Articles" abstract="You can find all of Resnet's support help articles on this page. Resnet is Kutztown University's on-campus internet on the south side of campus." IsComponent="false" /><Page ID="x6777" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/off-campus-support.html" Schema="generalContentPage" Locale="" Changed="20241219T19:49:36" CategoryIds="" FileName="x6777.xml" Name="Off-Campus Support" title="Off-Campus Support" IsComponent="false" /><Page ID="x6736" URL="x6736.xml" Schema="Folder" Locale="" Changed="20201119T14:50:45" CategoryIds="" FileName="x6736.xml" Name="components" IsComponent="true"><Page ID="x6737" URL="x6737.xml" Schema="sectionControl" Locale="" Changed="20250311T13:14:34" CategoryIds="" FileName="x6737.xml" Name="ResNet Section Control" IsComponent="true" /></Page><Page ID="x6734" URL="x6734.xml" Schema="Folder" Locale="" Changed="20201119T14:51:55" CategoryIds="" FileName="x6734.xml" Name="articles" IsComponent="true"><Page ID="x6942" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/office-365-mobile-setup.html" Schema="newsDetailPage" Locale="" Changed="20241219T19:51:11" CategoryIds="" FileName="x6942.xml" Name="Office 365: Mobile setup" title="Setting up email / Office 365 on your phone or tablet" abstract="Microsoft provides extensive online instructions for connecting your Office 365 account to your mobile phone or tablet device." thumbnail="/Departments-Offices/M-R/RESNET/Images/mobile_email_th.png" IsComponent="false" /><Page ID="x6939" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/resnet-computer-labs.html" Schema="newsDetailPage" Locale="" Changed="20241219T19:48:31" CategoryIds="" FileName="x6939.xml" Name="ResNet computer labs" title="ResNet computer labs" abstract="There is one computer lab and several public computers available within the residence halls." thumbnail="/Departments-Offices/M-R/RESNET/Images/labs_th.png" IsComponent="false" /><Page ID="x6938" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/resnet-acceptable-use-policy.html" Schema="newsDetailPage" Locale="" Changed="20241219T19:47:34" CategoryIds="" FileName="x6938.xml" Name="ResNet Acceptable Use Policy" title="ResNet Acceptable Use Policy" abstract="The ResNet program provides computer networking services and resources supporting the missions of the Housing and Residence Life Office and the University." thumbnail="/Departments-Offices/M-R/RESNET/Images/policy_th.png" IsComponent="false" /><Page ID="x8105" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/google-home.html" Schema="newsDetailPage" Locale="" Changed="20241219T19:51:11" CategoryIds="" FileName="x8105.xml" Name="Google Home" title="Google Home" abstract="Instructions for connecting your Google Home device to the campus network" thumbnail="/Departments-Offices/M-R/RESNET/Images/googlehome.th.png" IsComponent="false" /><Page ID="x6740" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/request-help.html" Schema="generalContentPage" Locale="" Changed="20250408T20:36:59" CategoryIds="" FileName="x6740.xml" Name="Request Help" title="Request Help" abstract="Contact us to report a problem with your in-room network connection, network account, personal network device, etc." IsComponent="false" /><Page ID="x6953" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/wireless-printers.html" Schema="newsDetailPage" Locale="" Changed="20241219T19:51:11" CategoryIds="" FileName="x6953.xml" Name="Wireless printers" title="Wireless Printers" abstract="Many personal printers on the market offer wireless printing capability. Although this is a great feature in a home setting, these printers are typically designed to work on a simple wireless network with a single wireless router, and they won't work on a large, enterprise wireless network like we have on campus." thumbnail="/Departments-Offices/M-R/RESNET/Images/Article%20Thumbnails/WirelessPrinter.png" IsComponent="false" /><Page ID="x6924" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/incompatible-wifi-devices.html" Schema="newsDetailPage" Locale="" Changed="20241219T19:51:11" CategoryIds="" FileName="x6924.xml" Name="Incompatible WiFi devices" title="Incompatible WiFi devices" abstract="Some WiFi devices are designed strictly for small networks in a home environment and don't work on large, enterprise wireless networks like ResNet WiFi." thumbnail="/Departments-Offices/M-R/RESNET/Images/Article%20Thumbnails/incompatible_devices.png" IsComponent="false" /><Page ID="x6946" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/two-factor-email-authentication-for-students-setting-additional-verification.html" Schema="newsDetailPage" Locale="" Changed="20241219T19:51:11" CategoryIds="" FileName="x6946.xml" Name="Two-Factor email authentication for students: Setting additional verification" title="Two-Factor Authentication: Additional Verification" abstract="Two-factor authentication relies on two forms of identity verification: something you know (username/password), and something you have with you (mobile phone). Two-factor authentication can help stop malicious hackers from pretending to be you, because even if they have your password, the odds are that they don't have your device, too. " thumbnail="/Departments-Offices/M-R/RESNET/Images/Article%20Thumbnails/TwoFactorAuthentication.png" IsComponent="false" /><Page ID="x6945" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/two-factor-email-authentication-for-students.html" Schema="newsDetailPage" Locale="" Changed="20241219T19:51:11" CategoryIds="" FileName="x6945.xml" Name="Two-Factor email authentication for students" title="Two-Factor Authentication" abstract="In order to minimize the threat of potential cyberattacks on student email accounts, the university has implemented two-factor authentication to confirm the identity of anyone logging into KU student email. Beyond verifying a student's username and password (which could be hacked by a cyberattacker), two-factor authentication requires students to set up a second method for verifying their identity." thumbnail="/Departments-Offices/M-R/RESNET/Images/Article%20Thumbnails/Authenticate.png" IsComponent="false" /><Page ID="x6943" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/onedrive-cloud.html" Schema="newsDetailPage" Locale="" Changed="20241219T19:51:11" CategoryIds="" FileName="x6943.xml" Name="OneDrive Cloud" title="OneDrive Cloud" abstract="If you're looking for an alternative to carrying around a thumb drive that contains your important files, you may be interested in knowing more about OneDrive." thumbnail="/Departments-Offices/M-R/RESNET/Images/Article%20Thumbnails/OneDrive.png" IsComponent="false" /><Page ID="x6941" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/resnet-hours-and-location.html" Schema="newsDetailPage" Locale="" Changed="20260113T15:46:58" CategoryIds="" FileName="x6941.xml" Name="ResNet Hours &amp; Location" title="ResNet Hours &amp; Location" abstract="The ResNet helpdesk is located in the Deatrick Hall lobby. The Deatrick Hall front doors are open to all students during our normal hours of operation. " thumbnail="/Departments-Offices/M-R/RESNET/Images/Article%20Thumbnails/hourslocation_th.png" IsComponent="false" /><Page ID="x6936" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/recommended-computers.html" Schema="newsDetailPage" Locale="" Changed="20241219T19:51:12" CategoryIds="" FileName="x6936.xml" Name="Recommended computers" title="Recommended Computers" abstract="Kutztown University takes pride in promoting diversity on campus, and personal computing is no exception. Accordingly, the university does not officially recommend one computer system over another. 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Here's everything you need to know about using Chromecast in the dorms." thumbnail="/Departments-Offices/M-R/RESNET/Images/Article%20Thumbnails/chromecast_th.png" IsComponent="false" /><Page ID="x6929" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/apple-tv.html" Schema="newsDetailPage" Locale="" Changed="20241219T19:51:11" CategoryIds="" FileName="x6929.xml" Name="Apple TV" title="Apple TV Instructions - Resnet" abstract="Here are the instructions for connecting your Apple TV to Kutztown University's Resnet in our on-campus residence halls." thumbnail="/Departments-Offices/M-R/RESNET/Images/Article%20Thumbnails/appletv_th.png" IsComponent="false" /><Page ID="x6928" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/amazon-fire-tv.html" Schema="newsDetailPage" Locale="" Changed="20241219T19:51:11" CategoryIds="" FileName="x6928.xml" Name="Amazon Fire TV" title="Amazon Fire TV" abstract="Connecting your Amazon Fire TV to the wireless network." thumbnail="/Departments-Offices/M-R/RESNET/Images/Article%20Thumbnails/amazonfiretv_th.png" IsComponent="false" /><Page ID="x6926" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/amazon-echo.html" Schema="newsDetailPage" Locale="" Changed="20241219T19:51:59" CategoryIds="" FileName="x6926.xml" Name="Amazon Echo" title="Amazon Echo - IT Help &amp; Support" abstract="Need help connecting your Amazon Echo to Kutztown University's dorm wifi? Learn how to connect Amazon Echo to Resnet here." thumbnail="/Departments-Offices/M-R/RESNET/Images/Article%20Thumbnails/alexa_th.png" IsComponent="false" /><Page ID="x6922" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/cell-phone-coverage.html" Schema="newsDetailPage" Locale="" Changed="20260320T15:47:35" CategoryIds="" FileName="x6922.xml" Name="Cell phone coverage" title="Cell Phone Coverage" abstract="If you’re looking to remedy poor cell phone service in your room, there are a few options available to residents…" thumbnail="/Departments-Offices/M-R/RESNET/Images/Article%20Thumbnails/CellularService.png" IsComponent="false" /><Page ID="x6921" URL="about-ku/administrative-offices/information-technology/it-help-and-support/resnet/office-365-online-applications.html" Schema="newsDetailPage" Locale="" Changed="20241219T19:47:58" CategoryIds="" FileName="x6921.xml" Name="Office 365: Online applications" title="Office 365: Online applications" abstract="Although many students aren't aware, Office 365 provides KU students with a free, web-based version of Microsoft Word, Excel, PowerPoint and OneNote. 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