The ResNet help desk staff is comprised of full-time students who share an affinity for fixing computer problems and helping others. The services the help desk provides are free to all on-campus residents of the university. We will help students assess any computer problem and try to resolve all issues within our means. Here are a few examples of the types of issues for which we can provide assistance:
Adware/spyware removal, trojan removal, anti-virus installation, virus removal/prevention, system updates, system restores
Hardware component installation, laptop screen replacement,assistance with peripherals (printers, scanners, etc.), data recovery
Connectivity problems, network authentication problems, Wi-Fi problems
Password changes, 3-D printing for class assignments
The ResNet helpdesk provides the following levels of service for students experiencing technology-related problems:
Help desk staff try to resolve many issues over the phone. If the problem can't be resolved remotely, they may recommend taking your system to the help desk or scheduling a house call.
Support for off-campus students
The ResNet help desk offers pay-for-service computer support to Kutztown University students residing off-campus. However, we do not offer on-site support for off-campus students. All off-campus support is provided in-house at the ResNet help desk.
There are some other limitations to the scope of support that we can provide to off-campus students. For pricing and complete details, please refer to the ResNet Off-Campus Computer Support Program.