March 23, 2020 - Spring 2020 semester refund information
This page deals with refunds from overpayments (financial aid and otherwise). If you are seeking information on withdrawing from KU, consult our withdrawal section.
Our refund processing agent is BankMobile Disbursements - you may receive emails or communications from them as a valid partner of KU. They will process all refunds, not just financial aid refunds for KU.
Some items to note:
- Refund choices are selected and updated at http://bankmobiledisbursements.com/refundchoices/. This is where students choose how they want to receive their refunds. Students can also change their refund choice at any time!
- Parent Refunds - Overpayments that are a direct result of a disbursed Parent Loan, are refunded to the parent via a paper check mailed from BankMobile OR refunded to the student using their refund choice. This decision is made by the parent when they completed their Parent loan application. Please know, we cannot preselect or choose what aid comes in first or what aid results in a refund. Having a Parent Loan does not mean a refund would definitely go to a parent. If a parent wants to allow the a refund to go to the student after they said they wanted the refund on the loan application, they can make this change, BEFORE the loan disburses, by completing a Parent Refund Release Form. This can be completed online, but needs to be printed to sign. Please scan and email the completed request, or fax it to 610-683-4674.
What is this green envelope we got in the mail and do I need it?
Yes! A refund selection kit is mailed by our refund processing agent, BankMobile Disbursements, to guide you through the process of selecting HOW you want to receive refunds, if you are ever issued one, from Kutztown University. Even if you don't expect a refund now - please consider making a choice today since you never know what the future holds. More information can be found here: http://bankmobiledisbursements.com/refundchoices/.
How do I select a refund preference?
Navigate to http://bankmobiledisbursements.com/refundchoices/. If you no longer have the refund selection kit (green envelope mailing), Click on Need a Code to proceed and select your refund preference. We encourage a selection even if you don't anticipate a refund or use financial aid.
If I am expecting a refund - when will I get it?
Refunds are typically processed twice a week throughout the year. At the beginning of a semester or
sessionwe may process more frequently.
Aid will not disburse, causing overpayments, until the 3rd week of each semester. Please plan accordingly for off-campus rent needs, or book expenses, etc.
What are the refund choices exactly?
Navigate to BankMobile Refund Choices for more information. Remember this process and choice is not only for financial aid refunds, but all refunds a student may be due from their student account.
I made a refund choice a long time ago and can't remember my login information. The Forgot Login Information link isn't helping, what can I do?
Please contact BankMobile directly by visiting https://bankmobilevibe.com/contact-us/
ATM Access if you chose the BankMobile Vibe checking account (or have the previous version, Golden Bear Debit Card)
In compliance with the new Federal Cash Management regulations governing the refunding of federal funds to students, BankMobile VIBE Checking account holders can now access their funds fee-free at ALLPOINT network ATM's. ATM availability varies by location. Local locations include Giant Grocery Store and CVS. The student union building on campus does offer an ATM, Cardtronics ATM, where students with the BankMobile VIBE Checking account can access their funds FREE of charge. Hours of access will be limited to the Student Union hours of operation. Having and maintaining a unit like this is NOT required with recent federal regulations; we elected to do this to help our students have a location on campus to access their funds for FREE.
To view our institution's contract with BankMobile, a Division of Customer Bank, click here